Administering Cisco Unified Communications Manager (ACUCM) 8.0

ACUCM 8.0 - Administering Cisco Unified Communications Manager Training
Administering Cisco Unified Communications Manager (ACUCM) 8.0
  • Administering Cisco Unified Communications Manager (ACUCM) 8.0

    3 Days Course
    Unified Communications
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    £1700 (Excl. VAT)
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    Course Details

    Overview

    This course teaches administrators how to perform the most frequently requested administrative tasks for Cisco Unified Communications Manager, and IP phone installations. The course will provide the skills and knowledge necessary to handle the addition of users, changing of user preferences, basic phone installation, and all the day-to-day management needs that are associated with IP telephony system. The course lecture is based on Cisco Unified Communications Manager 7.0.

    Objectives

    After completing this course, the student will be able to:

    • Select, connect, and configure the various Cisco IP telephony devices.
    • Configure Cisco Unified Communications Manager to add users and phones to the Cisco Unified CM database using manual configuration, auto registration, or the Bulk Administration Tool.
    • Configure Cisco Unified Communications Manager to enable features and services to include conferencing, music on hold, speed dials, Call Park, Call Pickup, Cisco Call Back, Barge, Privacy and Cisco IP Phone Services.
    • Describe the minimum hardware requirements necessary for a particular unified communications component system.
    • List the minimal set of features of integration between a telephone switch and a Cisco Unity voice mail.
    • Correctly identify the standard features of a Cisco Unity system.
    • Correctly identify the standard features of a Personal Assistant system.
    • Efficiently manage the account over the telephone and using the desktop tools, ViewMail for Outlook, and Active Assistant.
    • Efficiently manage the account using both the telephone and the desktop tools provided.
    • Organize them in the correct order according to best practices.
    • Correctly choose whether to make them an Internet subscriber or a Unity subscriber.
    • Create and use Internet Subscribers.

    Outline

    Introduction to IP Telephony

    • Exploring IP Telephony
    • Describing Deployment Models
    • Understanding Advanced Multisite Features

    Defining the Basic Configuration

    • Logging In to Cisco Unified Communications Manager
    • Examining Basic Server Configuration
    • Describing Multilevel Administration
    • Configuring DRS Backup and Restore Procedures

    User Administration

    • Understanding User Configuration
    • Using the User Web Pages

    Exploring Phone Registration and Cisco Unified IP Phones

    • Configuring System Parameters
    • Supporting Cisco Unified IP Phones
    • Exploring Phone Registration and IP Phone Communications
    • Utilizing the Bulk Administration Tool (BAT)

    Basic Route Plan Configuration

    • Implementing Dial Plan Connectivity
    • Creating Route Plans

    Route Filters and Digit Manipulation

    • Configuring Translation Patterns and Route Filters
    • Implementing Digit Manipulation

    Class of Control

    • Defining Class of Control
    • Using Class of Control Features

    Understanding Media Resources

    • Defining Media Resources
    • Exploring Media Resource Managment

    Features and Services

    • Describing Basic Features
    • Exploring Hunt Groups
    • Describing Phone Services

    Labs

    • Lab 2-1: Performing General Administration
    • Lab 2-2: Configuring Basic Settings
    • Lab 2-3: Backing Up and Restoring the Publisher
    • Lab 3-1: Creating and Associating Users
    • Lab 4-1: Configuring the System to Support Cisco IP Phones
    • Lab 4-2: Using the Cisco Unified Communications Manager BAT
    • Lab 5-1: Configuring Basic Dial Plan Elements
    • Lab 6-1: Configuring Complex Dial Plan Elements
    • Lab 7-1: Implementing Calling Privileges and Restrictions
    • Lab 8-1: Configuring Media Resources
    • Lab 9-1: Configuring User Features
    • Lab 9-2: Configuring Hunt Groups and Call Coverage

    Target Audience

    • Channel Partner / Reseller
    • Customer
    • Employee

    Pre-Requisites

    To fully benefit from this course, it is recommended that you have the following prerequisite skills and knowledge:

    • Working knowledge of Microsoft Windows 2000 / XP
    • Working knowledge of Microsoft Exchange or Lotus Domino messaging environment
    • Working knowledge of the features and benefits of a PBX (CallManager preferred)
    • Basic IP telephony concepts

    Course Schedule

      Jan 17 - Jan 19, 2018
    London
      Apr 18 - Apr 20, 2018
    London
      Jul 16 - Jul 18, 2018
    London
      Oct 17 - Oct 19, 2018
    London