TVOICE 8.0 – Troubleshooting Cisco Unified Communications

TVOICE 8.0 - Troubleshooting Cisco Unified Communications
TVOICE 8.0 – Troubleshooting Cisco Unified Communications
  • TVOICE 8.0 – Troubleshooting Cisco Unified Communications

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    5 Days Course

    Cisco Unified Communications

    Upcoming Dates

     Aug 21 to Aug 25, 2017
    New York

    Nov 27 to Dec 1, 2017
    New York

    Course Details

    TVOICE 8.0 – Troubleshooting Cisco Unified Communications

    This course prepares network professionals with the knowledge and skills that are required to troubleshoot Cisco Unified Communications systems and solutions in enterprise, midmarket, and commercial deployments in single-site and multisite environments.

    The course teaches troubleshooting methodology, triage, resources, tools, and fixes at the integrated system or solution level for Cisco Unified Communications Manager.

    Career Certification:

    CCNP Voice

    • Describe a systematic methodology to troubleshoot Cisco Unified Communications solutions
    • Isolate and troubleshoot reported issues that relate to Cisco Unified Communications Manager
    • Diagnose a call setup issue and resolve the issues as you discover or reveal them, given a trouble call for which the source of the problem is unknown
    • Solve the common issues of an SAF-enabled network and CCD
    • Troubleshoot issues that are related to Cisco Unified Communications Manager features and applications
    • Troubleshoot voice quality issues and issues that are related to media resources

    Module 1: Introduction to Troubleshooting Cisco Unified Communications Solutions​

    Module 2: Cisco Unified Communications Manager Troubleshooting​

    Module 3: Troubleshooting Call Setup Issues​

    Module 4: SAF and CCD Issues​

    Module 5: Troubleshooting Cisco Unified Communications Manager Features and Application Issues​

    Module 6: Voice Quality and Media Resources Issues

     

    TVOICE 8.0 LABS

    • Lab 2-1: Troubleshooting Gateway and Endpoint Registration Issues
    • Lab 2-2: Troubleshooting LDAP Integration Issues
    • Lab 3-1: Troubleshooting On-Net Single-Site Calling Issues
    • Lab 3-2: Troubleshooting On-Net Multisite Calling Issues
    • Lab 3-3: Troubleshooting Off-Net Calling Issues
    • Lab 3-4: Troubleshooting Globalized Call Routing Issues
    • Lab 4-1: Troubleshooting SAF Client and Forwarder Issues
    • Lab 5-1: Troubleshooting Device Mobility Issues
    • Lab 5-2: Troubleshooting Cisco Extension Mobility Issues
    • Lab 5-3: Troubleshooting Cisco Unified Mobility Issues
    • Lab 5-4: Troubleshooting Cisco Unified Communications Manager Native Presence Issues
    • Lab 6-1: Troubleshooting MOH Issues
    • Lab 6-2: Troubleshooting Transcoder Issues
    • Lab 6-3: Troubleshooting Issues with RSVP Agents
    • Channel Partner / Reseller
    • Customer
    • Employee

    The knowledge and skills that a learner must have before attending this course are as follows:

    • Working knowledge of converged voice and data networks.
    • Working knowledge of the MGCP, SIP, and H.323 and their implementation on Cisco IOS gateways.
    • Working knowledge of Cisco Unified Communications Manager, Cisco Unified Communications features and applications, and Cisco IOS voice gateways in a single-site and multisite environment