ITIL Practitioner

ITIL Practitioner
  • ITIL Practitioner

    3 Days Course
    IT Services Management
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    Course Details

    Overview

    This highly practical course is designed to show you how to implement service improvements based on the ITIL® philosophy of “adopt and adapt.” In this holistic course, you will cover nine guiding principles of service improvement, the service improvement approach, communication, metrics and measurement, and organizational change management (OCM). The course fully prepares you for the ITIL Practitioner exam, which you may take at a later date. An exam voucher for the web-based exam is included in the cost of the course.

    Course Schedule

      Nov 20 - Nov 22, 2018
    London
      Jan 16 - Jan 18, 2019
    London
      Mar 13 - Mar 15, 2019
      May 22 - May 24, 2019