“The certification process requires a lot of hard work over a 12-month period and demonstrates Insoft Services continued EMEA wide commitment to our customers and our quality of service. This now means that our customers can be assured that they are working with an IT provider, who themselves are operating under internationally recognised information security standards.”
Insoft Services has achieved the International Organisation for Standardisation’s (ISO) 9001:2008 and ISO 27001:2005 certifications, which demonstrates an organisation’s commitment to quality-of-service standards. Customers using Insoft’s services rely on our uninterrupted delivery of business-critical technical consultancy services. The ISO certification assures adherence to documented processes and procedures, and continued improvements in our Professional Services.
ISO 9001:2008 and ISO 27001:2005 standards specify Quality Management System (QMS) requirements focused on an organisation’s ability to meet and improve upon customer satisfaction and quality requirements. As a part of the certification process, Insoft Services established its own QMS to ensure the worldwide customers satisfaction.
By identifying areas for improvement, creating recommendations to resolve identified gaps, and executing against these recommendations, Insoft is ensuring that it has the global processes necessary to consistently improve service quality on a regular, quantifiable, and demonstrable basis.