Cisco-opplæring

Insoft Services er en av få opplæringsleverandører i EMEAR som tilbyr hele spekteret av Cisco-sertifisering og spesialisert teknologiopplæring.

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Cisco Sertifisering

Opplev en blandet læringstilnærming som kombinerer det beste av instruktørledet opplæring og e-læring i eget tempo for å hjelpe deg med å forberede deg til sertifiseringseksamen.

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Cisco Learning Credits

Cisco Learning Credits (CLC) er forhåndsbetalte opplæringskuponger innløst direkte med Cisco som gjør planleggingen for suksessen din enklere når du kjøper Cisco-produkter og -tjenester.

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Etterutdanning

Cisco Continuing Education Program tilbyr alle aktive sertifiseringsinnehavere fleksible alternativer for å resertifisere ved å fullføre en rekke kvalifiserte opplæringselementer.

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Cisco Digital Learning

Sertifiserte ansatte er verdsatte eiendeler. Utforsk Ciscos offisielle digitale læringsbibliotek for å utdanne deg gjennom innspilte økter.

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Cisco Business Enablement

Cisco Business Enablement Partner Program fokuserer på å skjerpe forretningsferdighetene til Cisco Channel Partners og kunder.

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Cisco opplæringskatalog

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Fortinet Sertifisering

Fortinet Network Security Expert (NSE)-programmet er et opplærings- og sertifiseringsprogram på åtte nivåer for å lære ingeniører om nettverkssikkerheten for Fortinet FW-ferdigheter og -erfaring.

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Fortinet-opplæring

Insoft er anerkjent som Fortinet Autorisert Opplæringssenter på utvalgte steder i EMEA.

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Fortinet opplæringskatalog

Utforsk et bredt utvalg av Fortinet Schedule på tvers av forskjellige land så vel som online kurs.

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ATC-status

Sjekk atc-statusen vår på tvers av utvalgte land i Europa.

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Pakker for Fortinet-tjenester

Insoft Services har utviklet en spesifikk løsning for å effektivisere og forenkle prosessen med å installere eller migrere til Fortinet-produkter.

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Microsoft-opplæring

Insoft Services gir Microsoft opplæring i EMEAR. Vi tilbyr Microsofts tekniske opplærings- og sertifiseringskurs som ledes av instruktører i verdensklasse.

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Extreme-opplæring

Lær eksepsjonell kunnskap og ferdigheter i ekstreme nettverk.

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Teknisk sertifisering

Vi tilbyr omfattende læreplan over tekniske kompetanseferdigheter om sertifiseringsprestasjonen.

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Extreme opplæringskatalog

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ATP-akkreditering

Som autorisert opplæringspartner (ATP) sørger Insoft Services for at du får de høyeste utdanningsstandardene som er tilgjengelige.

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Løsninger og tjenester

Vi tilbyr innovativ og avansert støtte for design, implementering og optimalisering av IT-løsninger. Vår kundebase inkluderer noen av de største Telcos globalt.

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Globalt anerkjent team av sertifiserte eksperter hjelper deg med å gjøre en jevnere overgang med våre forhåndsdefinerte konsulent-, installasjons- og migrasjonspakker for et bredt spekter av Fortinet-produkter.

Om oss

Insoft Tilbyr autoriserte opplærings- og konsulenttjenester for utvalgte IP-leverandører. Finn ut hvordan vi revolusjonerer bransjen.

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  • +47 23 96 21 03
  • CDFOM - Certified Data Centre Facilities Operations Manager

    Duration
    3 Dager
    Delivery
    (Online Og På stedet)
    Price
    Pris på forespørsel
    The three-day Certified Data Centre Facilities Operations Manager (CDFOM) course provides participants with in-depth knowledge in managing Data Centre operations, which include:
    • Capacity planning;
    • Latest green initiatives;
    • How to properly commission and de-commission equipment;
    • Compliance to safety standards;
    • Statutory compliance and international standards, managing people.
    In this course, you will also learn about vendor management, handling incident and crisis management, as well as, how to keep operations really simple, manageable, effective and efficient.  

    After completion of the Data Centre Facilities Manager course the participant will be able to:

    • Setup a data centre facilities operations team
    • Manage and motivate your facilities management team
    • Setup SLAs and manage them including liabilities, KPIs etc.
    • Manage vendors and measure their performance
    • Manage physical security taking into account requirements of standards such as ANSI/TIA-942 etc.
    • Manage safety & statutory requirements
    • Effectively and efficiently manage data centre operations
    • Manage documents
    • Setup equipment life cycle including testing
    • Define data centre design limits and set-up and manage a proper capacity management plan
    • Commission and decommission equipment IT cable management
    • Manage the day-to-day data centre operations

    The Data Centre Operations Team

    • Leadership criteria and attributes
    • How to set-up up an efficient and effective facility management operations team structure
    • Defining roles, responsibilities and skill metrics
    • Key Performance Objectives (KPO) and appraisals
    • Job rotation, reward, promotion and succession planning as strategies to grow and retain talent
    • Training and assessments
    • Shift management, scheduling and roster planning

    Vendor Management

    • Vendor selection and qualification
    • Managing risk and dealing with non-compliance, public liability, legal, escalation and complaint procedures
    • Key considerations of a vendor agreement for services
    • Performance measurement and reporting

    Facilities Maintenance

    • Maintenance options
    • Main considerations for maintenance agreements
    • The practicality in deciding between comprehensive/non- comprehensive maintenance regimes
    • Warranty pitfalls
    • Service reports alignments with maintenance agreements
    • Tiered maintenance considerations
    • Preventive, Predictive, Condition and Reliability Centred (RCM) based maintenance
    • Managing on-site/off-sites spares and how to determine which spares to keep on-site

    Managing Safety & Statutory Requirements

    • Statutory and industry compliance/regulations
    • Emergency response and safety policies and procedures
    • PTW (Permit To Work) requirements and procedures
    • General rules and regulations for the data centre
    • Ergonomic workspace SOPs for a power outage, fire, bomb threat etc.

    Service Level Agreement (SLA) Management

    • Defining the data centre design limitations
    • Defining measurement criteria and reporting
    • Alignment of business SLA with vendor SLA
    • Defining chance management procedure for installation and de-installation of new equipment
    • Reporting and escalation management

    Managing Physical Security

    • Guidelines from standards; ANSI/TIA-942, ISO/IEC- 27001/02, SS507
    • SOP (Standard Operating Procedures) in managing day to day security access control, such as:
      • Entry/exit control and access management
      • Permit-To-Work (PTW) and contractor work in progress
      • Delivery of goods
      • Customer access
      • Etc.
    • Effective patrols routing and how to ensure 24×7 vigilance
    • Handling external threats; crisis/emergencies
    • Security incident management

    Managing Daily Data Centre Operations/Floor Management

    • ITSM/ITIL (IT service management) in the data centre
    • Shift hand-over requirements and procedures
    • Asset and inventory management for hardware, software, spares, consumables, etc.
    • Floor management procedures and duties such as rack space allocations, management of installers
    • Pre-installation analysis for power, cooling, weight, EMF, fire protection and other influencing factors
    • From truck to rack
    • Handling of incoming equipment
    • Inspection, unpacking and security procedures
    • Staging procedure and requirements
    • Equipment movement into the computer room
    • Finishing up the installation
    • De-installation/commissioning procedures

    Capacity Management

    • Defining the design limits of the data centre
    • Setting up thresholds, monitoring and reporting
    • Business review and future capacity planning
    • Technical solutions aiding capacity planning such as Computational Fluid Dynamics (CFD), capacity and configuration management solutions

    Cable Management

    • Overview of ANSI/TIA-942, ANSI/TIA-606 requirements
    • Cabling specification & labelling based on ANSI/TIA-606 In-rack power and network cabling
    • Labelling requirements
    • Cabling/cable tray layout documentation

    Data Centre Cleaning and Pest Control

    • Types of pollution found in data centres such as H2S, air-particulates etc.
    • Common causes of pollution in the data centre
    • Standards, policies and techniques to reduce and clean up dust, pests and other pollution and disturbances

    Data Centre Monitoring and Automation

    • Data centre monitoring requirements
    • Threshold setting and reporting requirements
    • Notification and escalation requirements
    • Automated 24hrs helpdesk ticketing systems
    • Incident and customer complaint management & change management
    • Performance measurement and monitoring requirements such as fuel and water consumption, PUE/DCiE etc.

    Managing Documentations/Archives

    • Document management standards
    • Document management process requirements
    • Minimum and desired design documentation set
    • Operational management documents

    Equipment Lifecycle Management

    • Policies and procedures governing life cycle management
    • Asset management including software and firmware
    • Service situations
    • Review, triggers and reporting
    • Test life cycle
    • The primary audience for this course is IT, Facilities or Data Centre Operations Professionals working in and around the Data Centre (representing both end-customers, service providers and/or facilitators);
    • Professionals that are responsible for achieving and improving high-availability and manageability of the Data Centre, such as:
      • Data centre managers
      • Operations managers
      • Floor managers
      • Facility managers
      • Data centre engineers
      • Network engineers
      • System engineers
      • Data centre sales
      • Consultants
    • Before attending this Data Centre Facilities Manager course, it is advisable that you have some experience in Data Centre operations although it is not required.
    • It is highly recommended to attend the CDCP course before attending the CDFOM course.
    The three-day Certified Data Centre Facilities Operations Manager (CDFOM) course provides participants with in-depth knowledge in managing Data Centre operations, which include:
    • Capacity planning;
    • Latest green initiatives;
    • How to properly commission and de-commission equipment;
    • Compliance to safety standards;
    • Statutory compliance and international standards, managing people.
    In this course, you will also learn about vendor management, handling incident and crisis management, as well as, how to keep operations really simple, manageable, effective and efficient.  

    After completion of the Data Centre Facilities Manager course the participant will be able to:

    • Setup a data centre facilities operations team
    • Manage and motivate your facilities management team
    • Setup SLAs and manage them including liabilities, KPIs etc.
    • Manage vendors and measure their performance
    • Manage physical security taking into account requirements of standards such as ANSI/TIA-942 etc.
    • Manage safety & statutory requirements
    • Effectively and efficiently manage data centre operations
    • Manage documents
    • Setup equipment life cycle including testing
    • Define data centre design limits and set-up and manage a proper capacity management plan
    • Commission and decommission equipment IT cable management
    • Manage the day-to-day data centre operations

    The Data Centre Operations Team

    • Leadership criteria and attributes
    • How to set-up up an efficient and effective facility management operations team structure
    • Defining roles, responsibilities and skill metrics
    • Key Performance Objectives (KPO) and appraisals
    • Job rotation, reward, promotion and succession planning as strategies to grow and retain talent
    • Training and assessments
    • Shift management, scheduling and roster planning

    Vendor Management

    • Vendor selection and qualification
    • Managing risk and dealing with non-compliance, public liability, legal, escalation and complaint procedures
    • Key considerations of a vendor agreement for services
    • Performance measurement and reporting

    Facilities Maintenance

    • Maintenance options
    • Main considerations for maintenance agreements
    • The practicality in deciding between comprehensive/non- comprehensive maintenance regimes
    • Warranty pitfalls
    • Service reports alignments with maintenance agreements
    • Tiered maintenance considerations
    • Preventive, Predictive, Condition and Reliability Centred (RCM) based maintenance
    • Managing on-site/off-sites spares and how to determine which spares to keep on-site

    Managing Safety & Statutory Requirements

    • Statutory and industry compliance/regulations
    • Emergency response and safety policies and procedures
    • PTW (Permit To Work) requirements and procedures
    • General rules and regulations for the data centre
    • Ergonomic workspace SOPs for a power outage, fire, bomb threat etc.

    Service Level Agreement (SLA) Management

    • Defining the data centre design limitations
    • Defining measurement criteria and reporting
    • Alignment of business SLA with vendor SLA
    • Defining chance management procedure for installation and de-installation of new equipment
    • Reporting and escalation management

    Managing Physical Security

    • Guidelines from standards; ANSI/TIA-942, ISO/IEC- 27001/02, SS507
    • SOP (Standard Operating Procedures) in managing day to day security access control, such as:
      • Entry/exit control and access management
      • Permit-To-Work (PTW) and contractor work in progress
      • Delivery of goods
      • Customer access
      • Etc.
    • Effective patrols routing and how to ensure 24×7 vigilance
    • Handling external threats; crisis/emergencies
    • Security incident management

    Managing Daily Data Centre Operations/Floor Management

    • ITSM/ITIL (IT service management) in the data centre
    • Shift hand-over requirements and procedures
    • Asset and inventory management for hardware, software, spares, consumables, etc.
    • Floor management procedures and duties such as rack space allocations, management of installers
    • Pre-installation analysis for power, cooling, weight, EMF, fire protection and other influencing factors
    • From truck to rack
    • Handling of incoming equipment
    • Inspection, unpacking and security procedures
    • Staging procedure and requirements
    • Equipment movement into the computer room
    • Finishing up the installation
    • De-installation/commissioning procedures

    Capacity Management

    • Defining the design limits of the data centre
    • Setting up thresholds, monitoring and reporting
    • Business review and future capacity planning
    • Technical solutions aiding capacity planning such as Computational Fluid Dynamics (CFD), capacity and configuration management solutions

    Cable Management

    • Overview of ANSI/TIA-942, ANSI/TIA-606 requirements
    • Cabling specification & labelling based on ANSI/TIA-606 In-rack power and network cabling
    • Labelling requirements
    • Cabling/cable tray layout documentation

    Data Centre Cleaning and Pest Control

    • Types of pollution found in data centres such as H2S, air-particulates etc.
    • Common causes of pollution in the data centre
    • Standards, policies and techniques to reduce and clean up dust, pests and other pollution and disturbances

    Data Centre Monitoring and Automation

    • Data centre monitoring requirements
    • Threshold setting and reporting requirements
    • Notification and escalation requirements
    • Automated 24hrs helpdesk ticketing systems
    • Incident and customer complaint management & change management
    • Performance measurement and monitoring requirements such as fuel and water consumption, PUE/DCiE etc.

    Managing Documentations/Archives

    • Document management standards
    • Document management process requirements
    • Minimum and desired design documentation set
    • Operational management documents

    Equipment Lifecycle Management

    • Policies and procedures governing life cycle management
    • Asset management including software and firmware
    • Service situations
    • Review, triggers and reporting
    • Test life cycle
    • The primary audience for this course is IT, Facilities or Data Centre Operations Professionals working in and around the Data Centre (representing both end-customers, service providers and/or facilitators);
    • Professionals that are responsible for achieving and improving high-availability and manageability of the Data Centre, such as:
      • Data centre managers
      • Operations managers
      • Floor managers
      • Facility managers
      • Data centre engineers
      • Network engineers
      • System engineers
      • Data centre sales
      • Consultants
    • Before attending this Data Centre Facilities Manager course, it is advisable that you have some experience in Data Centre operations although it is not required.
    • It is highly recommended to attend the CDCP course before attending the CDFOM course.
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