28 excl. VAT
The Implementing Cisco Contact Center Enterprise (CCEI) v1.0 course teaches you how to build and implement a Cisco® Packaged Contact Center Enterprise (PCCE) solution, including advanced integration of external data, Single Sign-On (SSO), and process detail for the Contact Center Enterprise (CCE) solution with examples of the various deployment models. This integration process enables businesses and organizations to deliver a connected digital experience of continuous and capability-rich journeys for your customers, across time and channels. This course teaches you to install the CCE solution and provide Tier 2–3 solution support. The focus is on Day 1 support for a new CCE deployment.
This class will help you:
After taking this course, you should be able to:
Lab Practice
To fully benefit from this course, you should have the following knowledge:
Recommended Cisco offerings that may help you meet these prerequisites:
The Implementing Cisco Contact Center Enterprise (CCEI) v1.0 course teaches you how to build and implement a Cisco® Packaged Contact Center Enterprise (PCCE) solution, including advanced integration of external data, Single Sign-On (SSO), and process detail for the Contact Center Enterprise (CCE) solution with examples of the various deployment models. This integration process enables businesses and organizations to deliver a connected digital experience of continuous and capability-rich journeys for your customers, across time and channels. This course teaches you to install the CCE solution and provide Tier 2–3 solution support. The focus is on Day 1 support for a new CCE deployment.
This class will help you:
After taking this course, you should be able to:
Lab Practice
To fully benefit from this course, you should have the following knowledge:
Recommended Cisco offerings that may help you meet these prerequisites:
13 May - 14 May, 2024
10 Jun - 11 Jun, 2024
8 Jul - 9 Jul, 2024
5 Aug - 6 Aug, 2024
2 Sep - 3 Sep, 2024
30 Sep - 1 Oct, 2024
20 May - 23 May, 2024
17 Jun - 20 Jun, 2024
15 Jul - 18 Jul, 2024
12 Aug - 15 Aug, 2024
9 Sep - 12 Sep, 2024
7 Oct - 10 Oct, 2024
13 May - 16 May, 2024
10 Jun - 13 Jun, 2024
8 Jul - 11 Jul, 2024
5 Aug - 8 Aug, 2024
2 Sep - 5 Sep, 2024
30 Sep - 3 Oct, 2024
13 May - 16 May, 2024
10 Jun - 13 Jun, 2024
8 Jul - 11 Jul, 2024
5 Aug - 8 Aug, 2024
2 Sep - 5 Sep, 2024
30 Sep - 3 Oct, 2024
13 May - 15 May, 2024
10 Jun - 12 Jun, 2024
8 Jul - 10 Jul, 2024
5 Aug - 7 Aug, 2024
2 Sep - 4 Sep, 2024
30 Sep - 2 Oct, 2024
13 May - 14 May, 2024
10 Jun - 11 Jun, 2024
8 Jul - 9 Jul, 2024
5 Aug - 6 Aug, 2024
2 Sep - 3 Sep, 2024
30 Sep - 1 Oct, 2024
20 May - 22 May, 2024
17 Jun - 19 Jun, 2024
15 Jul - 17 Jul, 2024
12 Aug - 14 Aug, 2024
9 Sep - 11 Sep, 2024
7 Oct - 9 Oct, 2024
20 May - 24 May, 2024
17 Jun - 21 Jun, 2024
15 Jul - 19 Jul, 2024
12 Aug - 16 Aug, 2024
9 Sep - 13 Sep, 2024
7 Oct - 11 Oct, 2024
20 May - 22 May, 2024
17 Jun - 19 Jun, 2024
15 Jul - 17 Jul, 2024
12 Aug - 14 Aug, 2024
9 Sep - 11 Sep, 2024
7 Oct - 9 Oct, 2024
20 May - 23 May, 2024
17 Jun - 20 Jun, 2024
15 Jul - 18 Jul, 2024
12 Aug - 15 Aug, 2024
9 Sep - 12 Sep, 2024
7 Oct - 10 Oct, 2024