Cisco-training

Insoft Services is een van de weinige aanbieders van opleidingen in EMEAR tot een volledige reeks van Cisco-certificering en gespecialiseerde technische opleiding aan te bieden.

Lees meer

Cisco-certificering

Ervaar een blended learning-aanpak die het beste van door een instructeur geleide training en e-learning in eigen tempo combineert om u te helpen zich voor te bereiden op uw certificeringsexamen.

Lees meer

Cisco Learning Credits

Cisco Learning Credits (CLCs) zijn prepaid trainingsvouchers die rechtstreeks bij Cisco worden ingewisseld en die het plannen van uw succes eenvoudiger maken bij de aankoop van Cisco-producten en -services.

Lees meer

Cisco Continuing Education

Het Cisco Continuing Education Program biedt alle actieve certificeringshouders flexibele opties om opnieuw te certificeren door een verscheidenheid aan in aanmerking komende trainingsitems te voltooien.

Lees meer

Cisco Digital Learning

Gecertificeerde medewerkers zijn GEWAARDEERDE activa. Verken de officiële Digital Learning Library van Cisco om uzelf te informeren via opgenomen sessies.

Lees meer

Cisco Business Enablement

Het Cisco Business Enablement Partner Program richt zich op het aanscherpen van de zakelijke vaardigheden van Cisco Channel Partners en klanten.

Lees meer

Cisco trainingscatalogus

Het Cisco Business Enablement Partner Program richt zich op het aanscherpen van de zakelijke vaardigheden van Cisco Channel Partners en klanten.

Lees meer

Fortinet-certificering

Het Fortinet Network Security Expert (NSE) -programma is een training- en certificeringsprogramma op acht niveaus om ingenieurs van hun netwerkbeveiliging te leren voor Fortinet FW-vaardigheden en -ervaring.

Technische trainingen

Fortinet-training

Insoft is erkend als Fortinet Authorized Training Center op geselecteerde locaties in EMEA.

Lees meer

Fortinet trainingscatalogus

Bekijk de volledige Fortinet trainingscatalogus. Het programma omvat een breed scala aan cursussen in eigen tempo en onder leiding van een instructeur.

Lees meer

ATC Status

Bekijk onze ATC-status in geselecteerde landen in Europa.

Lees meer

Fortinet Professionele Services

Wereldwijd erkend team van gecertificeerde experts helpt u een soepelere overgang te maken met onze vooraf gedefinieerde consultancy-, installatie- en migratiepakketten voor een breed scala aan Fortinet-producten.

Lees meer

Microsoft-training

Insoft Services biedt Microsoft-trainingen in EMEAR. We bieden technische trainingen en certificeringscursussen van Microsoft aan die worden geleid door instructeurs van wereldklasse.

Technische cursussen

Extreme-training

Find all the Extreme Networks online and instructor led class room based calendar here.

Technische cursussen

Technische-certificering

We provide comprehensive curriculum of technical competency skills on the certification accomplishment.

Lees meer

Extreme trainingscatalogus

Leer uitzonderlijke kennis en vaardigheden van Extreme Networks

Lees meer

ATP accreditatie

Als geautoriseerde trainingspartner (ATP) zorgt Insoft Services ervoor dat u de hoogste onderwijsnormen krijgt die beschikbaar zijn.

Lees meer

Services Oplossingen

Wij bieden innovatieve en geavanceerde ondersteuning bij het ontwerpen, implementeren en optimaliseren van IT-oplossingen.Ons klantenbestand omvat enkele van de grootste Telco's ter wereld.

Oplossingen

Wereldwijd erkend team van gecertificeerde experts helpt u een soepelere overgang te maken met onze vooraf gedefinieerde consultancy-, installatie- en migratiepakketten voor een breed scala aan Fortinet-producten.

Over ons

Insoft biedt geautoriseerde trainings- en consultancydiensten voor geselecteerde IP-leveranciers. Ontdek hoe we een revolutie teweegbrengen in de industrie.

Lees meer
  • +31 71 799 6230
  • CCER v1.0 - Reporting Cisco Contact Center Enterprise

    Duration
    5 Dagen
    Delivery
    (Online and onsite)
    Price
    Price Upon Request
      

    20 excl. VAT

    The Reporting Cisco Contact Center Enterprise (CCER) v1.0 course provides an architectural overview of the Contact Center Enterprise (CCE) Solution components and deployment models. You will learn the end-to-end reporting solutions of CCE designed to assist customers and partners in the task of creating reports and managing disparate data sources. The course explains the nuances of analyzing and troubleshooting in various deployment scenarios: Designed Tier 2/Day 2 Support. The Cisco® Contact Center Enterprise (CCE) solution helps businesses deliver a connected digital experience, enabling you to provide contextual, continuous, and capability-rich journeys for your customers, across time and channels. The course teaches you the business application of the CCE solution providing the framework of interrelationship between both core and optional components required to configure the CCE solution.

     

    This class will help you:

    • Consolidate disparate data into manageable, comprehensive reports
    • Understand the business application of the CCE solution and how it provides a framework of correlation between core and optional components

    After taking this course, you should be able to:

    • Explain the Cisco Unified Intelligence Center including the benefits and features of the system and describe the high-level architecture of Cisco Unified Intelligence Center in the UCCE environment
    • Understand the Cisco Unified Intelligence Center administration console to perform Cisco Unified Intelligence Center administrative, maintenance and provisioning functions
    • Discuss the functional attributes of the Cisco Unified Intelligence Center
    • Customize Cisco Unified Intelligence Center Reports and Views
    • Cisco Unified Intelligence Center Foundations
    • Cisco Unified Intelligence Center - Basics
    • Cisco Unified Intelligence Center - Deployment Models
    • Cisco Unified Intelligence Center Administration and Operations Console
    • Operations Console (OAMP) Console Introduction
    • Admin User Management
    • Cisco Unified Intelligence Center Attributes
    • Stock Reporting
    • Dashboard Features
    • Cisco Unified Intelligence Center Custom Reports and Views
    • Creating Views
    • Building Report Definitions

     

    Lab outline

    • Exploring Cisco Unified Intelligence Center (CUIC) OAMP
    • Working with Stock Reports
    • Working with Dashboards
    • Value Lists and Collections
    • Exploring Supervisor Defaults
    • Using Groups
    • Editing Report Views Pt 1 of 2
    • Editing Report Views Pt 2 of 2
    • Report Definitions and Drilldowns
    • Create Custom Route Call Detail (RCD) Report Definition (Database Query) and Report
    • Value Lists and Drilldowns
    • Administrators
    • Business liaisons
    • Deployment engineers
    • Managers overseeing CCE deployments

    To fully benefit from this course, you should have the following knowledge:

    • Basic knowledge of computer networking components: Windows Active Directory (AD) SQL Server and components (servers, routers, switch) is helpful but not required
    • Understanding of Cisco Packaged Contact Center Enterprise components and call flows
    • Experience administering Cisco Packaged Contact Center Enterprise

     

    Recommended Cisco offerings that may help you meet these prerequisites:

    • Understanding Cisco Contact Center Enterprise Foundations (CCEF)
    • Administering Cisco Contact Center Enterprise (CCEA)
    • Cisco Certified Network Associate (CCNA®)
    • Understanding Cisco Foundation Collaborations (CLFNDU)

    The Reporting Cisco Contact Center Enterprise (CCER) v1.0 course provides an architectural overview of the Contact Center Enterprise (CCE) Solution components and deployment models. You will learn the end-to-end reporting solutions of CCE designed to assist customers and partners in the task of creating reports and managing disparate data sources. The course explains the nuances of analyzing and troubleshooting in various deployment scenarios: Designed Tier 2/Day 2 Support. The Cisco® Contact Center Enterprise (CCE) solution helps businesses deliver a connected digital experience, enabling you to provide contextual, continuous, and capability-rich journeys for your customers, across time and channels. The course teaches you the business application of the CCE solution providing the framework of interrelationship between both core and optional components required to configure the CCE solution.

     

    This class will help you:

    • Consolidate disparate data into manageable, comprehensive reports
    • Understand the business application of the CCE solution and how it provides a framework of correlation between core and optional components

    After taking this course, you should be able to:

    • Explain the Cisco Unified Intelligence Center including the benefits and features of the system and describe the high-level architecture of Cisco Unified Intelligence Center in the UCCE environment
    • Understand the Cisco Unified Intelligence Center administration console to perform Cisco Unified Intelligence Center administrative, maintenance and provisioning functions
    • Discuss the functional attributes of the Cisco Unified Intelligence Center
    • Customize Cisco Unified Intelligence Center Reports and Views
    • Cisco Unified Intelligence Center Foundations
    • Cisco Unified Intelligence Center - Basics
    • Cisco Unified Intelligence Center - Deployment Models
    • Cisco Unified Intelligence Center Administration and Operations Console
    • Operations Console (OAMP) Console Introduction
    • Admin User Management
    • Cisco Unified Intelligence Center Attributes
    • Stock Reporting
    • Dashboard Features
    • Cisco Unified Intelligence Center Custom Reports and Views
    • Creating Views
    • Building Report Definitions

     

    Lab outline

    • Exploring Cisco Unified Intelligence Center (CUIC) OAMP
    • Working with Stock Reports
    • Working with Dashboards
    • Value Lists and Collections
    • Exploring Supervisor Defaults
    • Using Groups
    • Editing Report Views Pt 1 of 2
    • Editing Report Views Pt 2 of 2
    • Report Definitions and Drilldowns
    • Create Custom Route Call Detail (RCD) Report Definition (Database Query) and Report
    • Value Lists and Drilldowns
    • Administrators
    • Business liaisons
    • Deployment engineers
    • Managers overseeing CCE deployments

    To fully benefit from this course, you should have the following knowledge:

    • Basic knowledge of computer networking components: Windows Active Directory (AD) SQL Server and components (servers, routers, switch) is helpful but not required
    • Understanding of Cisco Packaged Contact Center Enterprise components and call flows
    • Experience administering Cisco Packaged Contact Center Enterprise

     

    Recommended Cisco offerings that may help you meet these prerequisites:

    • Understanding Cisco Contact Center Enterprise Foundations (CCEF)
    • Administering Cisco Contact Center Enterprise (CCEA)
    • Cisco Certified Network Associate (CCNA®)
    • Understanding Cisco Foundation Collaborations (CLFNDU)
    • ` 20 May - 24 May, 2024
    • ` 17 Jun - 21 Jun, 2024
    • ` 15 Jul - 19 Jul, 2024
    • ` 12 Aug - 16 Aug, 2024
    • ` 9 Sep - 13 Sep, 2024
    • ` 7 Oct - 11 Oct, 2024

    Follow Up Courses

    Filter
    • 5 Dagen

      20 May - 24 May, 2024

      17 Jun - 21 Jun, 2024

      15 Jul - 19 Jul, 2024

      12 Aug - 16 Aug, 2024

      9 Sep - 13 Sep, 2024

      7 Oct - 11 Oct, 2024

      Price on Request
      Book Now
    • 2 Dagen

      20 May - 21 May, 2024

      17 Jun - 18 Jun, 2024

      15 Jul - 16 Jul, 2024

      12 Aug - 13 Aug, 2024

      9 Sep - 10 Sep, 2024

      7 Oct - 8 Oct, 2024

      Price on Request
      Book Now
    • 3 Dagen

      20 May - 22 May, 2024

      17 Jun - 19 Jun, 2024

      15 Jul - 17 Jul, 2024

      12 Aug - 14 Aug, 2024

      9 Sep - 11 Sep, 2024

      7 Oct - 9 Oct, 2024

      Price on Request
      Book Now
    • 4 Dagen

      20 May - 23 May, 2024

      17 Jun - 20 Jun, 2024

      15 Jul - 18 Jul, 2024

      12 Aug - 15 Aug, 2024

      9 Sep - 12 Sep, 2024

      7 Oct - 10 Oct, 2024

      Price on Request
      Book Now
    • 3 Dagen

      20 May - 22 May, 2024

      17 Jun - 19 Jun, 2024

      15 Jul - 17 Jul, 2024

      12 Aug - 14 Aug, 2024

      9 Sep - 11 Sep, 2024

      7 Oct - 9 Oct, 2024

      Price on Request
      Book Now
    • 4 Dagen

      20 May - 23 May, 2024

      17 Jun - 20 Jun, 2024

      15 Jul - 18 Jul, 2024

      12 Aug - 15 Aug, 2024

      9 Sep - 12 Sep, 2024

      7 Oct - 10 Oct, 2024

      Price on Request
      Book Now
    • 5 Dagen

      20 May - 24 May, 2024

      17 Jun - 21 Jun, 2024

      15 Jul - 19 Jul, 2024

      12 Aug - 16 Aug, 2024

      9 Sep - 13 Sep, 2024

      7 Oct - 11 Oct, 2024

      Price on Request
      Book Now
    • 1 Dag

      20 May, 2024

      17 Jun, 2024

      15 Jul, 2024

      12 Aug, 2024

      9 Sep, 2024

      7 Oct, 2024

      Price on Request
      Book Now
    • 3 Dagen

      20 May - 22 May, 2024

      17 Jun - 19 Jun, 2024

      15 Jul - 17 Jul, 2024

      12 Aug - 14 Aug, 2024

      9 Sep - 11 Sep, 2024

      7 Oct - 9 Oct, 2024

      Price on Request
      Book Now
    • 5 Dagen

      20 May - 24 May, 2024

      17 Jun - 21 Jun, 2024

      15 Jul - 19 Jul, 2024

      12 Aug - 16 Aug, 2024

      9 Sep - 13 Sep, 2024

      7 Oct - 11 Oct, 2024

      Price on Request
      Book Now

    Know someone who´d be interested in this course?
    Let them know...

    Use the hashtag #InsoftLearning to talk about this course and find students like you on social media.