By the completion of this course, you will be able to:

• Detect problems using tools such as the NetBackup reports, NBSU, and administrative commands.
• Correct problems and verify these corrections.
• Understand the functions of services, daemons, and processes that drive NetBackup operations.
• Back up, recover, and troubleshoot the NetBackup catalogue, including the NBDB database.
• Rapidly and accurately isolate the root cause of a backup failure.
• Troubleshoot a wide variety of tape device, media, disk, deduplication, and communication-related problems.
• Enable and use legacy, unified, and robust logging to troubleshoot problems.
• Run backups and restores with a higher rate of success and efficiency.
• Troubleshoot important features such as VMWare and Hyper-V backups and Storage Lifecycle policies (SLP).

Troubleshooting Methods and Tools

• Troubleshooting situations and methodology
• Gathering symptoms and information
• Additional troubleshooting resources

NetBackup Process Flow

• Core process functions overview
• Backup process flow
• Tape restore process flow
• Disk restore process flow
• Viewing process flow information

Troubleshooting Communication Issues

• Understanding NetBackup communication
• Configuring NetBackup and network communication
• Troubleshooting network and NetBackup communication problems
• Common NetBackup communication issues

Troubleshooting Tape Devices and Media

• NetBackup device troubleshooting
• Common NetBackup device issues
• Media and device selection
• Media-related status codes
• Troubleshooting frozen and suspended media

Troubleshooting Disk Backups Resources

• Overview of disk-based backups
• Maintaining and Troubleshooting Basic Disk
• Maintaining and Troubleshooting Advanced Disk
• Maintaining and Troubleshooting OpenStorage

Troubleshooting NetBackup Deduplication

• Understanding NetBackup deduplication and deduplication process flow
• Maintaining and troubleshooting NetBackup deduplication
• Protecting from MSDP server failure

Additional Backup and Restore Troubleshooting

• Troubleshooting file system backups
• Troubleshooting snapshot-based backups
• Troubleshooting VMware backups
• Troubleshooting Hyper-V backups
• Troubleshooting restores

Troubleshooting Storage Lifecycle Policies

• Understanding Storage Lifecycle Policies
• Troubleshooting Storage Lifecycle Policies
• Troubleshooting data classification
• Understanding Auto Image Replication
• Troubleshooting Auto Image Replication

Debug Logging

• Preparing to gather debug logs
• Enabling debug logs
• Performing log management
• Capturing debug logs

Introduction to Log Analysis

• Preparing for debug log analysis
• Viewing debug logs
• Analyzing debug logs for a successful backup job
• Analyzing debug logs for a failed backup job

Understanding the NetBackup Catalog

• The NetBackup catalogue
• The NetBackup relational databases (NBDB)
• Catalogue backup and recovery
• Maintaining the NBDB

This course is for NetBackup administrators, operators, system engineers, and technical support personnel who want to broaden their NetBackup advanced troubleshooting knowledge and skills on a Windows or UNIX platform.

Before attending this course, you must have:

• One year of NetBackup administration on Windows or UNIX
• Two years experience as a system administrator, including networking, on the Windows or UNIX operating system
• Familiarity with backup and restore concepts and SAN concepts