FortiVoice

After completing this course, you will be able to:

• Deploy the FortiVoice on your network
• Configure and set up HA for large scale deployments
• Install and set up extensions for both internal and external users
• Create groups to manage calls and configuration options
• Set inbound and outbound dialing rules to meet customer requirements
• Use and manage Auto Attendant menus and options
• Understand system advanced features
• Monitor system via logs and traces to ensure the system is setup correctly
• Generate call reports and invoices based upon user or trunk activity
• Provide access and rights to users within the user portal
• Configure auto dialer and campaigns
• Deploy gateway and local survivable systems
• Deploy softclients for mobile workers

1. System Overview
2. Extension Configuration
3. Groups
4. Trunks
5. Call Features
6. Log & Maintenance
7. Call Reporting
8. User Portal
9. Auto Dialer
10. Gateway Management
11. FortiFone Softclient

• Networking and security professionals involved in the management, configuration, administration, and monitoring of FortiVoice devices used in their organizations’ networks.

• Knowledge of network protocols
• Basic understanding of network concepts
• Basic knowledge of VoIP protocols