Unified Contact Center Enterprise ATP
Unified Contact Center Enterprise ATP
The Unified Contact Center Enterprise Authorized Technology Provider (ATP) Program is an invitation-only program. Participation in this program allows partners to provide intelligent call routing, network-to-desktop computer telephony integration, and contact management solutions to enterprise agents over an IP-based network.
ATP Requirements:
Partners must hold a valid Advanced Collaboration Architecture Specialization to participate in the Unified Contact Center Enterprise ATP.
Benefits:
Unified Contact Center Enterprise combines the power of open standards with intelligent application development and management software to:
- Provide enhanced call control, platform management, and reporting services
- Deliver a high-performance solution for enterprise-level contact centers
- Offer world class customer service
- Increase customer satisfaction and overall business profitability
Roles:
The Cisco Unified Contact Center Enterprise ATP Program has established five roles.
| Specialization Requirements | Recommended Training |
| AM training (AM presentation)
e-learning e-learning |
– |
| Specialization Requirements | Recommended Training |
| UCCE and CVP 10.0 TOI E-learningAdministering Cisco Unified Contact Center Enterprise, Part I (AUCCE1) v2.0 Instructor-ledAdministering Cisco Unified Contact Center Enterprise, Part 2 (AUCCE2) v2.0 Instructor-ledUnified Contact Center Enterprise Design Exam (642-241 UCCED)
Deploying Cisco Unified Contact Center Enterprise (DUCCE) v2.0 |
Cisco Unified Contact Center Enterprise Design (UCCE-D) 8.0
e-learning |
| Specialization Requirements | Recommended Training |
| UCCE and CVP 10.0 TOI E-learningAdministering Cisco Unified Contact Center Enterprise, Part I (AUCCE1) v2.0 Instructor-ledAdministering Cisco Unified Contact Center Enterprise, Part 2 (AUCCE2) v2.0 Instructor-ledDeploying Cisco Unified Contact Center Enterprise (DUCCE) v2.0 Instructor-led Unified Contact Center Enterprise Implementation (UCCE-I) (642-242) Exam
Unified Contact Center Enterprise Support (UCCE-S) (642-243) Exam
Implementing Cisco Unified E-Mail and Web Interaction Manager Enterprise (UEIME)
Deploying Cisco Unified Intelligence Center (DUIC) |
Cisco Unified Contact Center Enterprise Support (UCCE-S) 8.0 E-learningCisco Unified Contact Center Enterprise Implementation (UCCE-I) 8.0 E-learning |
| Specialization Requirements | Recommended Training |
| Administering Cisco Unified Contact Center Enterprise, Part I (AUCCE1) v2.0 Instructor-ledAdministering Cisco Unified Contact Center Enterprise, Part 2 (AUCCE2) v2.0 Instructor-ledUCCE and CVP 10.0 TOI E-learning |
– |
Customer Voice Portal Developer (can be role-shared with any other role)
| Specialization Requirements | Recommended Training |
| Customer Voice Portal (CVP) e-learning |
– |