The Administering Cisco Contact Center Enterprise (CCEA) v1.0 course teaches you the contextual information around call flow between components in the Cisco® Unified Contact Center Enterprise (UCCE) solution including intelligent contact routing, call treatment, network-to-desktop Computer Telephony Integration (CTI), and multichannel contact management over an IP infrastructure. You receive hands-on practice using administrative tools to perform routine adds, moves, and changes in an inbound contact center environment.
This class will help you:
After taking this course, you should be able to:
Lab Exercises
To fully benefit from this course, you should have the following knowledge:
Recommended Cisco offerings that may help you meet these prerequisites:
The Administering Cisco Contact Center Enterprise (CCEA) v1.0 course teaches you the contextual information around call flow between components in the Cisco® Unified Contact Center Enterprise (UCCE) solution including intelligent contact routing, call treatment, network-to-desktop Computer Telephony Integration (CTI), and multichannel contact management over an IP infrastructure. You receive hands-on practice using administrative tools to perform routine adds, moves, and changes in an inbound contact center environment.
This class will help you:
After taking this course, you should be able to:
Lab Exercises
To fully benefit from this course, you should have the following knowledge:
Recommended Cisco offerings that may help you meet these prerequisites:
13 May - 14 May, 2024
10 Jun - 11 Jun, 2024
8 Jul - 9 Jul, 2024
5 Aug - 6 Aug, 2024
2 Sep - 3 Sep, 2024
30 Sep - 1 Oct, 2024
20 May - 23 May, 2024
17 Jun - 20 Jun, 2024
15 Jul - 18 Jul, 2024
12 Aug - 15 Aug, 2024
9 Sep - 12 Sep, 2024
7 Oct - 10 Oct, 2024
13 May - 16 May, 2024
10 Jun - 13 Jun, 2024
8 Jul - 11 Jul, 2024
5 Aug - 8 Aug, 2024
2 Sep - 5 Sep, 2024
30 Sep - 3 Oct, 2024
13 May - 16 May, 2024
10 Jun - 13 Jun, 2024
8 Jul - 11 Jul, 2024
5 Aug - 8 Aug, 2024
2 Sep - 5 Sep, 2024
30 Sep - 3 Oct, 2024
13 May - 15 May, 2024
10 Jun - 12 Jun, 2024
8 Jul - 10 Jul, 2024
5 Aug - 7 Aug, 2024
2 Sep - 4 Sep, 2024
30 Sep - 2 Oct, 2024
13 May - 14 May, 2024
10 Jun - 11 Jun, 2024
8 Jul - 9 Jul, 2024
5 Aug - 6 Aug, 2024
2 Sep - 3 Sep, 2024
30 Sep - 1 Oct, 2024
27 May - 29 May, 2024
24 Jun - 26 Jun, 2024
22 Jul - 24 Jul, 2024
19 Aug - 21 Aug, 2024
16 Sep - 18 Sep, 2024
20 May - 24 May, 2024
17 Jun - 21 Jun, 2024
15 Jul - 19 Jul, 2024
12 Aug - 16 Aug, 2024
9 Sep - 13 Sep, 2024
7 Oct - 11 Oct, 2024
20 May - 22 May, 2024
17 Jun - 19 Jun, 2024
15 Jul - 17 Jul, 2024
12 Aug - 14 Aug, 2024
9 Sep - 11 Sep, 2024
7 Oct - 9 Oct, 2024
20 May - 23 May, 2024
17 Jun - 20 Jun, 2024
15 Jul - 18 Jul, 2024
12 Aug - 15 Aug, 2024
9 Sep - 12 Sep, 2024
7 Oct - 10 Oct, 2024