Duration
Delivery 
Price The Implementing Cisco Contact Center Enterprise Chat and Email (CCECE) v1.0 course teaches you how to deploy Cisco® Enterprise Chat and Email (ECE) into an existing Enterprise Contact Center environment. You will learn the steps required to prepare and configure both Cisco Packaged Contact Center Enterprise (PCCE) and ECE environments for integration, as well as gain experience with the operation and administration tasks required for initial ECE deployment. Additionally, you will experience ongoing system administration tasks such as enabling Single Sign-On (SSO), importing objects, preparing queues and workflows, using the scripting tool, generating reports, and enabling system logs for troubleshooting. Finally, you will also learn how to implement features that enhance ECE operations for Agents.
Lab outline
The Implementing Cisco Contact Center Enterprise Chat and Email (CCECE) v1.0 course teaches you how to deploy Cisco® Enterprise Chat and Email (ECE) into an existing Enterprise Contact Center environment. You will learn the steps required to prepare and configure both Cisco Packaged Contact Center Enterprise (PCCE) and ECE environments for integration, as well as gain experience with the operation and administration tasks required for initial ECE deployment. Additionally, you will experience ongoing system administration tasks such as enabling Single Sign-On (SSO), importing objects, preparing queues and workflows, using the scripting tool, generating reports, and enabling system logs for troubleshooting. Finally, you will also learn how to implement features that enhance ECE operations for Agents.
Lab outline
13 May - 14 May, 2024
10 Jun - 11 Jun, 2024
8 Jul - 9 Jul, 2024
5 Aug - 6 Aug, 2024
2 Sep - 3 Sep, 2024
30 Sep - 1 Oct, 2024
20 May - 23 May, 2024
17 Jun - 20 Jun, 2024
15 Jul - 18 Jul, 2024
12 Aug - 15 Aug, 2024
9 Sep - 12 Sep, 2024
7 Oct - 10 Oct, 2024
13 May - 16 May, 2024
10 Jun - 13 Jun, 2024
8 Jul - 11 Jul, 2024
5 Aug - 8 Aug, 2024
2 Sep - 5 Sep, 2024
30 Sep - 3 Oct, 2024
13 May - 16 May, 2024
10 Jun - 13 Jun, 2024
8 Jul - 11 Jul, 2024
5 Aug - 8 Aug, 2024
2 Sep - 5 Sep, 2024
30 Sep - 3 Oct, 2024
13 May - 15 May, 2024
10 Jun - 12 Jun, 2024
8 Jul - 10 Jul, 2024
5 Aug - 7 Aug, 2024
2 Sep - 4 Sep, 2024
30 Sep - 2 Oct, 2024
13 May - 14 May, 2024
10 Jun - 11 Jun, 2024
8 Jul - 9 Jul, 2024
5 Aug - 6 Aug, 2024
2 Sep - 3 Sep, 2024
30 Sep - 1 Oct, 2024
27 May - 29 May, 2024
24 Jun - 26 Jun, 2024
22 Jul - 24 Jul, 2024
19 Aug - 21 Aug, 2024
16 Sep - 18 Sep, 2024
20 May - 24 May, 2024
17 Jun - 21 Jun, 2024
15 Jul - 19 Jul, 2024
12 Aug - 16 Aug, 2024
9 Sep - 13 Sep, 2024
7 Oct - 11 Oct, 2024
20 May - 22 May, 2024
17 Jun - 19 Jun, 2024
15 Jul - 17 Jul, 2024
12 Aug - 14 Aug, 2024
9 Sep - 11 Sep, 2024
7 Oct - 9 Oct, 2024
20 May - 23 May, 2024
17 Jun - 20 Jun, 2024
15 Jul - 18 Jul, 2024
12 Aug - 15 Aug, 2024
9 Sep - 12 Sep, 2024
7 Oct - 10 Oct, 2024