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CCEI v1.0 - Implementing Cisco Contact Center Enterprise

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Duration
3 Päivää
Delivery
(Online Ja Paikan päpällpä)
Price
Hinta pyynnöstä

The Implementing Cisco Contact Center Enterprise (CCEI) v1.0 course teaches you how to build and implement a Cisco® Packaged Contact Center Enterprise (PCCE) solution, including advanced integration of external data, Single Sign-On (SSO), and process detail for the Contact Center Enterprise (CCE) solution with examples of the various deployment models. This integration process enables businesses and organizations to deliver a connected digital experience of continuous and capability-rich journeys for your customers, across time and channels. This course teaches you to install the CCE solution and provide Tier 2–3 solution support. The focus is on Day 1 support for a new CCE deployment.

  • Planning a Cisco Packaged Contact Center Enterprise Deployment
    • Packaged CCE Component Overview
    • Call Flows Review
  • Staging a Packaged CCE Deployment
    • PCCE Deployment Planning and System Design Specification
    • Software Compatibility and OS Requirements
  • Preparing CCE Software for Installation
    • General Considerations and System Requirements
    • Active Directory Considerations
  • Administering Security Certificates
    • Security Certificate Overview
    • Install and Configure Certificate Authority
  • Introducing the Packaged CCE Integration Wizard
    • PCCE Inventory and Service Accounts
    • Run the PCCE Wizard Adding a Site to Packaged CCE
  • Adding a Site to Packaged CCE
    • PCCE Remote Site Overview
    • Remote Site Security Certificate Considerations
  • Integrating Cisco Unified Intelligence Center, LiveData, and Finesse
    • Compare Real Time vs. Live Data
    • Complete Cisco Unified Intelligence Center Integration
  • Personalizing the Packaged CCE Dial Plan
    • CCE Dial Plan Components
    • Ingress Gateway and Cisco Unified Border Element Dial Plans Configuring to Validate Deployment
  • Configuring to Validate Deployment
    • Confirm Configuration Readiness
    • Cisco Unified Communications Manager Administration
  • Scripting for Packaged Contact Center Enterprise
    • Configure Script Editor
    • Use Microapps
  • Configuring Single Sign-On
    • SSO Overview
    • Configure SSO Prerequisites

Lab Practice

  • Navigate CCE Discovery Architecture and Components
  • Explore ICM Configuration Tools
  • Observe Installed CCE Software
  • Navigate Certificate Store
  • Add a Remote Site to PCCE
  • Personalize Finesse Server
  • Configure Site Dial Plan
  • Verify Configuration Details for Final Testing
  • Build a Series of Test Scripts
  • Enable Single Sign-On
  • Deployment engineer
  • Sales engineer

To fully benefit from this course, you should have the following knowledge:

  • Advanced knowledge of computer networking components: Windows A/D, SQL Server, and components
  • Understanding of IP networks
  • Strong understanding of Cisco Packaged Contact Center Enterprise functionality
  • Advanced experience administering of Cisco Packaged Contact Center Enterprise
  • Working knowledge of Unified Communications Manager and Voice Gateways

Recommended Cisco offerings that may help you meet these prerequisites:

  • Administering Cisco Contact Center Enterprise (CCEA)
  • Administering Advanced Cisco Contact Center Enterprise (CCEAA)
  • Understanding Cisco Contact Center Enterprise Foundations (CCEF)
  • Understanding Cisco Collaboration Foundations (CLFNDU)
  • Implementing and Administering Cisco Solutions (CCNA®)
Overview

The Implementing Cisco Contact Center Enterprise (CCEI) v1.0 course teaches you how to build and implement a Cisco® Packaged Contact Center Enterprise (PCCE) solution, including advanced integration of external data, Single Sign-On (SSO), and process detail for the Contact Center Enterprise (CCE) solution with examples of the various deployment models. This integration process enables businesses and organizations to deliver a connected digital experience of continuous and capability-rich journeys for your customers, across time and channels. This course teaches you to install the CCE solution and provide Tier 2–3 solution support. The focus is on Day 1 support for a new CCE deployment.

  • Planning a Cisco Packaged Contact Center Enterprise Deployment
    • Packaged CCE Component Overview
    • Call Flows Review
  • Staging a Packaged CCE Deployment
    • PCCE Deployment Planning and System Design Specification
    • Software Compatibility and OS Requirements
  • Preparing CCE Software for Installation
    • General Considerations and System Requirements
    • Active Directory Considerations
  • Administering Security Certificates
    • Security Certificate Overview
    • Install and Configure Certificate Authority
  • Introducing the Packaged CCE Integration Wizard
    • PCCE Inventory and Service Accounts
    • Run the PCCE Wizard Adding a Site to Packaged CCE
  • Adding a Site to Packaged CCE
    • PCCE Remote Site Overview
    • Remote Site Security Certificate Considerations
  • Integrating Cisco Unified Intelligence Center, LiveData, and Finesse
    • Compare Real Time vs. Live Data
    • Complete Cisco Unified Intelligence Center Integration
  • Personalizing the Packaged CCE Dial Plan
    • CCE Dial Plan Components
    • Ingress Gateway and Cisco Unified Border Element Dial Plans Configuring to Validate Deployment
  • Configuring to Validate Deployment
    • Confirm Configuration Readiness
    • Cisco Unified Communications Manager Administration
  • Scripting for Packaged Contact Center Enterprise
    • Configure Script Editor
    • Use Microapps
  • Configuring Single Sign-On
    • SSO Overview
    • Configure SSO Prerequisites

Lab Practice

  • Navigate CCE Discovery Architecture and Components
  • Explore ICM Configuration Tools
  • Observe Installed CCE Software
  • Navigate Certificate Store
  • Add a Remote Site to PCCE
  • Personalize Finesse Server
  • Configure Site Dial Plan
  • Verify Configuration Details for Final Testing
  • Build a Series of Test Scripts
  • Enable Single Sign-On
  • Deployment engineer
  • Sales engineer

To fully benefit from this course, you should have the following knowledge:

  • Advanced knowledge of computer networking components: Windows A/D, SQL Server, and components
  • Understanding of IP networks
  • Strong understanding of Cisco Packaged Contact Center Enterprise functionality
  • Advanced experience administering of Cisco Packaged Contact Center Enterprise
  • Working knowledge of Unified Communications Manager and Voice Gateways

Recommended Cisco offerings that may help you meet these prerequisites:

  • Administering Cisco Contact Center Enterprise (CCEA)
  • Administering Advanced Cisco Contact Center Enterprise (CCEAA)
  • Understanding Cisco Contact Center Enterprise Foundations (CCEF)
  • Understanding Cisco Collaboration Foundations (CLFNDU)
  • Implementing and Administering Cisco Solutions (CCNA®)
    Päivämäärille
  • ` 26 Oct - 28 Oct, 2026
  • ` 23 Nov - 25 Nov, 2026
  • ` 21 Dec - 23 Dec, 2026
  • ` 18 Jan - 20 Jan, 2027
  • ` 15 Feb - 17 Feb, 2027
  • ` 15 Mar - 17 Mar, 2027

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