Formazione Cisco

Insoft Services è uno dei pochi fornitori di formazione in EMEAR a offrire una gamma completa di certificazione Cisco e formazione tecnologica specializzata.

Dettagli

Certificazioni Cisco

Sperimenta un approccio di apprendimento misto che combina il meglio della formazione con istruttore e dell'e-learning autogestito per aiutarti a prepararti per l'esame di certificazione.

Dettagli

Cisco Learning Credits

I Cisco Learning Credits (CLC) sono voucher di formazione prepagati riscattati direttamente con Cisco che semplificano la pianificazione del successo durante l'acquisto di prodotti e servizi Cisco.

Dettagli

Formazione Continua

The Cisco Continuing Education Program offers all active certification holders flexible options to recertify by completing a variety of eligible training items.

Dettagli

Cisco Digital Learning

Certified employees are VALUED assets. Explore Cisco official Digital Learning Library to educate yourself through recorded sessions.

Dettagli

Cisco Business Enablement

The Cisco Business Enablement Partner Program focuses on sharpening the business skills of Cisco Channel Partners and customers.

Dettagli

Catalogo Cisco

Dettagli

Certificazioni Fortinet

Il programma Fortinet Network Security Expert (NSE) è un programma di formazione e certificazione di otto livelli per insegnare agli ingegneri la sicurezza della loro rete per le competenze e l'esperienza di Fortinet FW.

Dettagli

Corsi di formazione tecnica

Insoft è riconosciuto come Fortinet Authorized Training Center in sedi selezionate in tutta l'EMEA.

Corsi tecnici

Catalogo Fortinet

Esplora un'ampia varietà di programmi Fortinet in diversi paesi e corsi online.

Dettagli

Stato ATC

Controlla il nostro stato ATC in tutti i paesi selezionati in Europa.

Dettagli

Fortinet Servizi Professionale

Il team riconosciuto a livello globale di esperti certificati ti aiuta a fare una transizione più fluida con i nostri pacchetti di consulenza, installazione e migrazione predefiniti per una vasta gamma di prodotti Fortinet.

Dettagli

Catalogo Microsoft

Insoft Services fornisce formazione Microsoft in EMEAR. Offriamo corsi di formazione tecnica e certificazione Microsoft guidati da istruttori di livello mondiale.

Corsi tecnici

Corsi di formazione

Impara conoscenze e abilità eccezionali di Extreme Networks.Find all the Extreme Networks online and instructor led class room based calendar here.

Corsi tecnici

Certificazioni Extreme

Forniamo un curriculum completo di competenze tecniche sul conseguimento della certificazione.

Dettagli

Catalogo Extreme

Dettagli

Accreditamento ATP

In qualità di partner di formazione autorizzato (ATP), Insoft Services garantisce che tu riceva i più alti standard di istruzione disponibili.

Dettagli

Pacchetti di consulenza

Forniamo un supporto innovativo e avanzato per la progettazione, l'implementazione e l'ottimizzazione delle soluzioni IT.La nostra base di clienti comprende alcune delle più grandi telco a livello globale.

Soluzioni & Servizi

Il team riconosciuto a livello globale di esperti certificati ti aiuta a fare una transizione più fluida con i nostri pacchetti di consulenza, installazione e migrazione predefiniti per una vasta gamma di prodotti Fortinet.

Chi siamo

Insoft fornisce servizi di formazione e consulenza autorizzati per fornitori IP selezionati.Scopri come stiamo rivoluzionando il settore.

Dettagli
  • +39 02 8704 5199
  • CDFOM - Certified Data Centre Facilities Operations Manager

    Duration
    3 Giorni
    Delivery
    (Online e in loco)
    Price
    Prezzo su richiesta
    The three-day Certified Data Centre Facilities Operations Manager (CDFOM) course provides participants with in-depth knowledge in managing Data Centre operations, which include:
    • Capacity planning;
    • Latest green initiatives;
    • How to properly commission and de-commission equipment;
    • Compliance to safety standards;
    • Statutory compliance and international standards, managing people.
    In this course, you will also learn about vendor management, handling incident and crisis management, as well as, how to keep operations really simple, manageable, effective and efficient.  

    After completion of the Data Centre Facilities Manager course the participant will be able to:

    • Setup a data centre facilities operations team
    • Manage and motivate your facilities management team
    • Setup SLAs and manage them including liabilities, KPIs etc.
    • Manage vendors and measure their performance
    • Manage physical security taking into account requirements of standards such as ANSI/TIA-942 etc.
    • Manage safety & statutory requirements
    • Effectively and efficiently manage data centre operations
    • Manage documents
    • Setup equipment life cycle including testing
    • Define data centre design limits and set-up and manage a proper capacity management plan
    • Commission and decommission equipment IT cable management
    • Manage the day-to-day data centre operations

    The Data Centre Operations Team

    • Leadership criteria and attributes
    • How to set-up up an efficient and effective facility management operations team structure
    • Defining roles, responsibilities and skill metrics
    • Key Performance Objectives (KPO) and appraisals
    • Job rotation, reward, promotion and succession planning as strategies to grow and retain talent
    • Training and assessments
    • Shift management, scheduling and roster planning

    Vendor Management

    • Vendor selection and qualification
    • Managing risk and dealing with non-compliance, public liability, legal, escalation and complaint procedures
    • Key considerations of a vendor agreement for services
    • Performance measurement and reporting

    Facilities Maintenance

    • Maintenance options
    • Main considerations for maintenance agreements
    • The practicality in deciding between comprehensive/non- comprehensive maintenance regimes
    • Warranty pitfalls
    • Service reports alignments with maintenance agreements
    • Tiered maintenance considerations
    • Preventive, Predictive, Condition and Reliability Centred (RCM) based maintenance
    • Managing on-site/off-sites spares and how to determine which spares to keep on-site

    Managing Safety & Statutory Requirements

    • Statutory and industry compliance/regulations
    • Emergency response and safety policies and procedures
    • PTW (Permit To Work) requirements and procedures
    • General rules and regulations for the data centre
    • Ergonomic workspace SOPs for a power outage, fire, bomb threat etc.

    Service Level Agreement (SLA) Management

    • Defining the data centre design limitations
    • Defining measurement criteria and reporting
    • Alignment of business SLA with vendor SLA
    • Defining chance management procedure for installation and de-installation of new equipment
    • Reporting and escalation management

    Managing Physical Security

    • Guidelines from standards; ANSI/TIA-942, ISO/IEC- 27001/02, SS507
    • SOP (Standard Operating Procedures) in managing day to day security access control, such as:
      • Entry/exit control and access management
      • Permit-To-Work (PTW) and contractor work in progress
      • Delivery of goods
      • Customer access
      • Etc.
    • Effective patrols routing and how to ensure 24×7 vigilance
    • Handling external threats; crisis/emergencies
    • Security incident management

    Managing Daily Data Centre Operations/Floor Management

    • ITSM/ITIL (IT service management) in the data centre
    • Shift hand-over requirements and procedures
    • Asset and inventory management for hardware, software, spares, consumables, etc.
    • Floor management procedures and duties such as rack space allocations, management of installers
    • Pre-installation analysis for power, cooling, weight, EMF, fire protection and other influencing factors
    • From truck to rack
    • Handling of incoming equipment
    • Inspection, unpacking and security procedures
    • Staging procedure and requirements
    • Equipment movement into the computer room
    • Finishing up the installation
    • De-installation/commissioning procedures

    Capacity Management

    • Defining the design limits of the data centre
    • Setting up thresholds, monitoring and reporting
    • Business review and future capacity planning
    • Technical solutions aiding capacity planning such as Computational Fluid Dynamics (CFD), capacity and configuration management solutions

    Cable Management

    • Overview of ANSI/TIA-942, ANSI/TIA-606 requirements
    • Cabling specification & labelling based on ANSI/TIA-606 In-rack power and network cabling
    • Labelling requirements
    • Cabling/cable tray layout documentation

    Data Centre Cleaning and Pest Control

    • Types of pollution found in data centres such as H2S, air-particulates etc.
    • Common causes of pollution in the data centre
    • Standards, policies and techniques to reduce and clean up dust, pests and other pollution and disturbances

    Data Centre Monitoring and Automation

    • Data centre monitoring requirements
    • Threshold setting and reporting requirements
    • Notification and escalation requirements
    • Automated 24hrs helpdesk ticketing systems
    • Incident and customer complaint management & change management
    • Performance measurement and monitoring requirements such as fuel and water consumption, PUE/DCiE etc.

    Managing Documentations/Archives

    • Document management standards
    • Document management process requirements
    • Minimum and desired design documentation set
    • Operational management documents

    Equipment Lifecycle Management

    • Policies and procedures governing life cycle management
    • Asset management including software and firmware
    • Service situations
    • Review, triggers and reporting
    • Test life cycle
    • The primary audience for this course is IT, Facilities or Data Centre Operations Professionals working in and around the Data Centre (representing both end-customers, service providers and/or facilitators);
    • Professionals that are responsible for achieving and improving high-availability and manageability of the Data Centre, such as:
      • Data centre managers
      • Operations managers
      • Floor managers
      • Facility managers
      • Data centre engineers
      • Network engineers
      • System engineers
      • Data centre sales
      • Consultants
    • Before attending this Data Centre Facilities Manager course, it is advisable that you have some experience in Data Centre operations although it is not required.
    • It is highly recommended to attend the CDCP course before attending the CDFOM course.
    The three-day Certified Data Centre Facilities Operations Manager (CDFOM) course provides participants with in-depth knowledge in managing Data Centre operations, which include:
    • Capacity planning;
    • Latest green initiatives;
    • How to properly commission and de-commission equipment;
    • Compliance to safety standards;
    • Statutory compliance and international standards, managing people.
    In this course, you will also learn about vendor management, handling incident and crisis management, as well as, how to keep operations really simple, manageable, effective and efficient.  

    After completion of the Data Centre Facilities Manager course the participant will be able to:

    • Setup a data centre facilities operations team
    • Manage and motivate your facilities management team
    • Setup SLAs and manage them including liabilities, KPIs etc.
    • Manage vendors and measure their performance
    • Manage physical security taking into account requirements of standards such as ANSI/TIA-942 etc.
    • Manage safety & statutory requirements
    • Effectively and efficiently manage data centre operations
    • Manage documents
    • Setup equipment life cycle including testing
    • Define data centre design limits and set-up and manage a proper capacity management plan
    • Commission and decommission equipment IT cable management
    • Manage the day-to-day data centre operations

    The Data Centre Operations Team

    • Leadership criteria and attributes
    • How to set-up up an efficient and effective facility management operations team structure
    • Defining roles, responsibilities and skill metrics
    • Key Performance Objectives (KPO) and appraisals
    • Job rotation, reward, promotion and succession planning as strategies to grow and retain talent
    • Training and assessments
    • Shift management, scheduling and roster planning

    Vendor Management

    • Vendor selection and qualification
    • Managing risk and dealing with non-compliance, public liability, legal, escalation and complaint procedures
    • Key considerations of a vendor agreement for services
    • Performance measurement and reporting

    Facilities Maintenance

    • Maintenance options
    • Main considerations for maintenance agreements
    • The practicality in deciding between comprehensive/non- comprehensive maintenance regimes
    • Warranty pitfalls
    • Service reports alignments with maintenance agreements
    • Tiered maintenance considerations
    • Preventive, Predictive, Condition and Reliability Centred (RCM) based maintenance
    • Managing on-site/off-sites spares and how to determine which spares to keep on-site

    Managing Safety & Statutory Requirements

    • Statutory and industry compliance/regulations
    • Emergency response and safety policies and procedures
    • PTW (Permit To Work) requirements and procedures
    • General rules and regulations for the data centre
    • Ergonomic workspace SOPs for a power outage, fire, bomb threat etc.

    Service Level Agreement (SLA) Management

    • Defining the data centre design limitations
    • Defining measurement criteria and reporting
    • Alignment of business SLA with vendor SLA
    • Defining chance management procedure for installation and de-installation of new equipment
    • Reporting and escalation management

    Managing Physical Security

    • Guidelines from standards; ANSI/TIA-942, ISO/IEC- 27001/02, SS507
    • SOP (Standard Operating Procedures) in managing day to day security access control, such as:
      • Entry/exit control and access management
      • Permit-To-Work (PTW) and contractor work in progress
      • Delivery of goods
      • Customer access
      • Etc.
    • Effective patrols routing and how to ensure 24×7 vigilance
    • Handling external threats; crisis/emergencies
    • Security incident management

    Managing Daily Data Centre Operations/Floor Management

    • ITSM/ITIL (IT service management) in the data centre
    • Shift hand-over requirements and procedures
    • Asset and inventory management for hardware, software, spares, consumables, etc.
    • Floor management procedures and duties such as rack space allocations, management of installers
    • Pre-installation analysis for power, cooling, weight, EMF, fire protection and other influencing factors
    • From truck to rack
    • Handling of incoming equipment
    • Inspection, unpacking and security procedures
    • Staging procedure and requirements
    • Equipment movement into the computer room
    • Finishing up the installation
    • De-installation/commissioning procedures

    Capacity Management

    • Defining the design limits of the data centre
    • Setting up thresholds, monitoring and reporting
    • Business review and future capacity planning
    • Technical solutions aiding capacity planning such as Computational Fluid Dynamics (CFD), capacity and configuration management solutions

    Cable Management

    • Overview of ANSI/TIA-942, ANSI/TIA-606 requirements
    • Cabling specification & labelling based on ANSI/TIA-606 In-rack power and network cabling
    • Labelling requirements
    • Cabling/cable tray layout documentation

    Data Centre Cleaning and Pest Control

    • Types of pollution found in data centres such as H2S, air-particulates etc.
    • Common causes of pollution in the data centre
    • Standards, policies and techniques to reduce and clean up dust, pests and other pollution and disturbances

    Data Centre Monitoring and Automation

    • Data centre monitoring requirements
    • Threshold setting and reporting requirements
    • Notification and escalation requirements
    • Automated 24hrs helpdesk ticketing systems
    • Incident and customer complaint management & change management
    • Performance measurement and monitoring requirements such as fuel and water consumption, PUE/DCiE etc.

    Managing Documentations/Archives

    • Document management standards
    • Document management process requirements
    • Minimum and desired design documentation set
    • Operational management documents

    Equipment Lifecycle Management

    • Policies and procedures governing life cycle management
    • Asset management including software and firmware
    • Service situations
    • Review, triggers and reporting
    • Test life cycle
    • The primary audience for this course is IT, Facilities or Data Centre Operations Professionals working in and around the Data Centre (representing both end-customers, service providers and/or facilitators);
    • Professionals that are responsible for achieving and improving high-availability and manageability of the Data Centre, such as:
      • Data centre managers
      • Operations managers
      • Floor managers
      • Facility managers
      • Data centre engineers
      • Network engineers
      • System engineers
      • Data centre sales
      • Consultants
    • Before attending this Data Centre Facilities Manager course, it is advisable that you have some experience in Data Centre operations although it is not required.
    • It is highly recommended to attend the CDCP course before attending the CDFOM course.
      Programma
      Data su richiesta

    Follow Up Courses

    Filtra
    • 2 Giorni
      Data su richiesta
      Price on Request
      Book Now
    • 3 Giorni
      Data su richiesta
      Price on Request
      Book Now
    • 3 Giorni
      Data su richiesta
      Price on Request
      Book Now
    • 3 Giorni
      Data su richiesta
      Price on Request
      Book Now
    • 2 Giorni
      Data su richiesta
      Price on Request
      Book Now
    • 4 Giorni
      Data su richiesta
      Price on Request
      Book Now
    • 2 Giorni
      Data su richiesta
      Price on Request
      Book Now
    • 3 Giorni
      Data su richiesta
      Price on Request
      Book Now

    Know someone who´d be interested in this course?
    Let them know...

    Use the hashtag #InsoftLearning to talk about this course and find students like you on social media.