Formazione Cisco

Insoft Services è uno dei pochi fornitori di formazione in EMEAR a offrire una gamma completa di certificazione Cisco e formazione tecnologica specializzata.

Dettagli

Certificazioni Cisco

Sperimenta un approccio di apprendimento misto che combina il meglio della formazione con istruttore e dell'e-learning autogestito per aiutarti a prepararti per l'esame di certificazione.

Dettagli

Cisco Learning Credits

I Cisco Learning Credits (CLC) sono voucher di formazione prepagati riscattati direttamente con Cisco che semplificano la pianificazione del successo durante l'acquisto di prodotti e servizi Cisco.

Dettagli

Formazione Continua

The Cisco Continuing Education Program offers all active certification holders flexible options to recertify by completing a variety of eligible training items.

Dettagli

Cisco Digital Learning

Certified employees are VALUED assets. Explore Cisco official Digital Learning Library to educate yourself through recorded sessions.

Dettagli

Cisco Business Enablement

The Cisco Business Enablement Partner Program focuses on sharpening the business skills of Cisco Channel Partners and customers.

Dettagli

Catalogo Cisco

Dettagli

Certificazioni Fortinet

Il programma Fortinet Network Security Expert (NSE) è un programma di formazione e certificazione di otto livelli per insegnare agli ingegneri la sicurezza della loro rete per le competenze e l'esperienza di Fortinet FW.

Dettagli

Corsi di formazione tecnica

Insoft è riconosciuto come Fortinet Authorized Training Center in sedi selezionate in tutta l'EMEA.

Corsi tecnici

Catalogo Fortinet

Esplora un'ampia varietà di programmi Fortinet in diversi paesi e corsi online.

Dettagli

Stato ATC

Controlla il nostro stato ATC in tutti i paesi selezionati in Europa.

Dettagli

Fortinet Servizi Professionale

Il team riconosciuto a livello globale di esperti certificati ti aiuta a fare una transizione più fluida con i nostri pacchetti di consulenza, installazione e migrazione predefiniti per una vasta gamma di prodotti Fortinet.

Dettagli

Catalogo Microsoft

Insoft Services fornisce formazione Microsoft in EMEAR. Offriamo corsi di formazione tecnica e certificazione Microsoft guidati da istruttori di livello mondiale.

Corsi tecnici

Corsi di formazione

Impara conoscenze e abilità eccezionali di Extreme Networks.Find all the Extreme Networks online and instructor led class room based calendar here.

Corsi tecnici

Certificazioni Extreme

Forniamo un curriculum completo di competenze tecniche sul conseguimento della certificazione.

Dettagli

Catalogo Extreme

Dettagli

Accreditamento ATP

In qualità di partner di formazione autorizzato (ATP), Insoft Services garantisce che tu riceva i più alti standard di istruzione disponibili.

Dettagli

Pacchetti di consulenza

Forniamo un supporto innovativo e avanzato per la progettazione, l'implementazione e l'ottimizzazione delle soluzioni IT.La nostra base di clienti comprende alcune delle più grandi telco a livello globale.

Soluzioni & Servizi

Il team riconosciuto a livello globale di esperti certificati ti aiuta a fare una transizione più fluida con i nostri pacchetti di consulenza, installazione e migrazione predefiniti per una vasta gamma di prodotti Fortinet.

Chi siamo

Insoft fornisce servizi di formazione e consulenza autorizzati per fornitori IP selezionati.Scopri come stiamo rivoluzionando il settore.

Dettagli
  • +39 02 8704 5199
  • SVC201 - Service Cloud Essentials for Managers

    Duration
    2 Giorni
    Delivery
    (Online e in loco)
    Price
    Prezzo su richiesta
    The SVC201 - Service Cloud Essentials for Managers course provides you with hands-on experience overseeing the deployment of the Salesforce Service Cloud. In this two-day course, you will learn to facilitate collaboration among agents and customers, for customer self-service and case deflection, multi-channel support of incoming cases, case management, case workflow automation, and support-related analytics and reporting. The Salesforce Service Cloud helps managers establish and maintain solutions for call center CRM and customer self-service.  

    What you will learn:

    • Advise your Salesforce Administrator on how to set up Salesforce Service Cloud to best meet your teams needs
    • Establish productivity tools using recommended practices to make your team more efficient and accurate
    • Use collaboration tools such as Chatter, Salesforce Knowledge, and Salesforce Communities to share knowledge and resources among agents and customers
    • Create reports and dashboards to gain insight into your teams performance

    Service Cloud Overview

    • Your Service Organization
    • Service Cloud Overview
    • Service Cloud Use Cases

     

    Managing the Case Lifecycle from Creation to Closure

    • Support Channels
    • New Cases
    • Existing Cases

     

    Knowledge

    • Resolve a Case Using Knowledge
    • Create a Knowledge Article

     

    Automate Case Management

    • Case Capture
    • Predefined Communication
    • Case Assignment and Escalation
    • Notification

     

    Agent Productivity Tools

    • Console for Service
    • Live Agent
    • SoftPhone

     

    Self-Service Support

    • Communities

     

    Collaborate Using Chatter

    • Your Profile
    • Chatter Groups

     

    Track Your Business with Reporting

    • Reports
    • Dashboards
    • Mobile Reporting in Salesforce1

    The SVC201 - Service Cloud Essentials for Managers course is designed for professionals who directly or indirectly manage support teams. No prior knowledge of Salesforce is needed. However, it is strongly recommended that all students study the online Salesforce CRM Getting Started Workbook.

    The SVC201 - Service Cloud Essentials for Managers course provides you with hands-on experience overseeing the deployment of the Salesforce Service Cloud. In this two-day course, you will learn to facilitate collaboration among agents and customers, for customer self-service and case deflection, multi-channel support of incoming cases, case management, case workflow automation, and support-related analytics and reporting. The Salesforce Service Cloud helps managers establish and maintain solutions for call center CRM and customer self-service.  

    What you will learn:

    • Advise your Salesforce Administrator on how to set up Salesforce Service Cloud to best meet your teams needs
    • Establish productivity tools using recommended practices to make your team more efficient and accurate
    • Use collaboration tools such as Chatter, Salesforce Knowledge, and Salesforce Communities to share knowledge and resources among agents and customers
    • Create reports and dashboards to gain insight into your teams performance

    Service Cloud Overview

    • Your Service Organization
    • Service Cloud Overview
    • Service Cloud Use Cases

     

    Managing the Case Lifecycle from Creation to Closure

    • Support Channels
    • New Cases
    • Existing Cases

     

    Knowledge

    • Resolve a Case Using Knowledge
    • Create a Knowledge Article

     

    Automate Case Management

    • Case Capture
    • Predefined Communication
    • Case Assignment and Escalation
    • Notification

     

    Agent Productivity Tools

    • Console for Service
    • Live Agent
    • SoftPhone

     

    Self-Service Support

    • Communities

     

    Collaborate Using Chatter

    • Your Profile
    • Chatter Groups

     

    Track Your Business with Reporting

    • Reports
    • Dashboards
    • Mobile Reporting in Salesforce1

    The SVC201 - Service Cloud Essentials for Managers course is designed for professionals who directly or indirectly manage support teams. No prior knowledge of Salesforce is needed. However, it is strongly recommended that all students study the online Salesforce CRM Getting Started Workbook.

      Programma
      Data su richiesta

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