Cisco-opplæring

Insoft Services er en av få opplæringsleverandører i EMEAR som tilbyr hele spekteret av Cisco-sertifisering og spesialisert teknologiopplæring.

Les mer

Cisco Sertifisering

Opplev en blandet læringstilnærming som kombinerer det beste av instruktørledet opplæring og e-læring i eget tempo for å hjelpe deg med å forberede deg til sertifiseringseksamen.

Les mer

Cisco Learning Credits

Cisco Learning Credits (CLC) er forhåndsbetalte opplæringskuponger innløst direkte med Cisco som gjør planleggingen for suksessen din enklere når du kjøper Cisco-produkter og -tjenester.

Les mer

Etterutdanning

Cisco Continuing Education Program tilbyr alle aktive sertifiseringsinnehavere fleksible alternativer for å resertifisere ved å fullføre en rekke kvalifiserte opplæringselementer.

Les mer

Cisco Digital Learning

Sertifiserte ansatte er verdsatte eiendeler. Utforsk Ciscos offisielle digitale læringsbibliotek for å utdanne deg gjennom innspilte økter.

Les mer

Cisco Business Enablement

Cisco Business Enablement Partner Program fokuserer på å skjerpe forretningsferdighetene til Cisco Channel Partners og kunder.

Les mer

Cisco opplæringskatalog

Les mer

Fortinet Sertifisering

Fortinet Network Security Expert (NSE)-programmet er et opplærings- og sertifiseringsprogram på åtte nivåer for å lære ingeniører om nettverkssikkerheten for Fortinet FW-ferdigheter og -erfaring.

Tekniske kurs

Fortinet-opplæring

Insoft er anerkjent som Fortinet Autorisert Opplæringssenter på utvalgte steder i EMEA.

Les mer

Fortinet opplæringskatalog

Utforsk et bredt utvalg av Fortinet Schedule på tvers av forskjellige land så vel som online kurs.

Les mer

ATC-status

Sjekk atc-statusen vår på tvers av utvalgte land i Europa.

Les mer

Pakker for Fortinet-tjenester

Insoft Services har utviklet en spesifikk løsning for å effektivisere og forenkle prosessen med å installere eller migrere til Fortinet-produkter.

Les mer

Microsoft-opplæring

Insoft Services gir Microsoft opplæring i EMEAR. Vi tilbyr Microsofts tekniske opplærings- og sertifiseringskurs som ledes av instruktører i verdensklasse.

Tekniske kurs

Extreme-opplæring

Lær eksepsjonell kunnskap og ferdigheter i ekstreme nettverk.

Les mer

Teknisk sertifisering

Vi tilbyr omfattende læreplan over tekniske kompetanseferdigheter om sertifiseringsprestasjonen.

Les mer

Extreme opplæringskatalog

Tekniske kurs

ATP-akkreditering

Som autorisert opplæringspartner (ATP) sørger Insoft Services for at du får de høyeste utdanningsstandardene som er tilgjengelige.

Les mer

Løsninger og tjenester

Vi tilbyr innovativ og avansert støtte for design, implementering og optimalisering av IT-løsninger. Vår kundebase inkluderer noen av de største Telcos globalt.

Les mer

Globalt anerkjent team av sertifiserte eksperter hjelper deg med å gjøre en jevnere overgang med våre forhåndsdefinerte konsulent-, installasjons- og migrasjonspakker for et bredt spekter av Fortinet-produkter.

Om oss

Insoft Tilbyr autoriserte opplærings- og konsulenttjenester for utvalgte IP-leverandører. Finn ut hvordan vi revolusjonerer bransjen.

Les mer
  • +47 23 96 21 03
  • CCER v1.0 - Reporting Cisco Contact Center Enterprise

    Duration
    5 Dager
    Delivery
    (Online Og På stedet)
    Price
    Pris på forespørsel
      

    20 excl. VAT

    The Reporting Cisco Contact Center Enterprise (CCER) v1.0 course provides an architectural overview of the Contact Center Enterprise (CCE) Solution components and deployment models. You will learn the end-to-end reporting solutions of CCE designed to assist customers and partners in the task of creating reports and managing disparate data sources. The course explains the nuances of analyzing and troubleshooting in various deployment scenarios: Designed Tier 2/Day 2 Support. The Cisco® Contact Center Enterprise (CCE) solution helps businesses deliver a connected digital experience, enabling you to provide contextual, continuous, and capability-rich journeys for your customers, across time and channels. The course teaches you the business application of the CCE solution providing the framework of interrelationship between both core and optional components required to configure the CCE solution.

     

    This class will help you:

    • Consolidate disparate data into manageable, comprehensive reports
    • Understand the business application of the CCE solution and how it provides a framework of correlation between core and optional components

    After taking this course, you should be able to:

    • Explain the Cisco Unified Intelligence Center including the benefits and features of the system and describe the high-level architecture of Cisco Unified Intelligence Center in the UCCE environment
    • Understand the Cisco Unified Intelligence Center administration console to perform Cisco Unified Intelligence Center administrative, maintenance and provisioning functions
    • Discuss the functional attributes of the Cisco Unified Intelligence Center
    • Customize Cisco Unified Intelligence Center Reports and Views
    • Cisco Unified Intelligence Center Foundations
    • Cisco Unified Intelligence Center - Basics
    • Cisco Unified Intelligence Center - Deployment Models
    • Cisco Unified Intelligence Center Administration and Operations Console
    • Operations Console (OAMP) Console Introduction
    • Admin User Management
    • Cisco Unified Intelligence Center Attributes
    • Stock Reporting
    • Dashboard Features
    • Cisco Unified Intelligence Center Custom Reports and Views
    • Creating Views
    • Building Report Definitions

     

    Lab outline

    • Exploring Cisco Unified Intelligence Center (CUIC) OAMP
    • Working with Stock Reports
    • Working with Dashboards
    • Value Lists and Collections
    • Exploring Supervisor Defaults
    • Using Groups
    • Editing Report Views Pt 1 of 2
    • Editing Report Views Pt 2 of 2
    • Report Definitions and Drilldowns
    • Create Custom Route Call Detail (RCD) Report Definition (Database Query) and Report
    • Value Lists and Drilldowns
    • Administrators
    • Business liaisons
    • Deployment engineers
    • Managers overseeing CCE deployments

    To fully benefit from this course, you should have the following knowledge:

    • Basic knowledge of computer networking components: Windows Active Directory (AD) SQL Server and components (servers, routers, switch) is helpful but not required
    • Understanding of Cisco Packaged Contact Center Enterprise components and call flows
    • Experience administering Cisco Packaged Contact Center Enterprise

     

    Recommended Cisco offerings that may help you meet these prerequisites:

    • Understanding Cisco Contact Center Enterprise Foundations (CCEF)
    • Administering Cisco Contact Center Enterprise (CCEA)
    • Cisco Certified Network Associate (CCNA®)
    • Understanding Cisco Foundation Collaborations (CLFNDU)

    The Reporting Cisco Contact Center Enterprise (CCER) v1.0 course provides an architectural overview of the Contact Center Enterprise (CCE) Solution components and deployment models. You will learn the end-to-end reporting solutions of CCE designed to assist customers and partners in the task of creating reports and managing disparate data sources. The course explains the nuances of analyzing and troubleshooting in various deployment scenarios: Designed Tier 2/Day 2 Support. The Cisco® Contact Center Enterprise (CCE) solution helps businesses deliver a connected digital experience, enabling you to provide contextual, continuous, and capability-rich journeys for your customers, across time and channels. The course teaches you the business application of the CCE solution providing the framework of interrelationship between both core and optional components required to configure the CCE solution.

     

    This class will help you:

    • Consolidate disparate data into manageable, comprehensive reports
    • Understand the business application of the CCE solution and how it provides a framework of correlation between core and optional components

    After taking this course, you should be able to:

    • Explain the Cisco Unified Intelligence Center including the benefits and features of the system and describe the high-level architecture of Cisco Unified Intelligence Center in the UCCE environment
    • Understand the Cisco Unified Intelligence Center administration console to perform Cisco Unified Intelligence Center administrative, maintenance and provisioning functions
    • Discuss the functional attributes of the Cisco Unified Intelligence Center
    • Customize Cisco Unified Intelligence Center Reports and Views
    • Cisco Unified Intelligence Center Foundations
    • Cisco Unified Intelligence Center - Basics
    • Cisco Unified Intelligence Center - Deployment Models
    • Cisco Unified Intelligence Center Administration and Operations Console
    • Operations Console (OAMP) Console Introduction
    • Admin User Management
    • Cisco Unified Intelligence Center Attributes
    • Stock Reporting
    • Dashboard Features
    • Cisco Unified Intelligence Center Custom Reports and Views
    • Creating Views
    • Building Report Definitions

     

    Lab outline

    • Exploring Cisco Unified Intelligence Center (CUIC) OAMP
    • Working with Stock Reports
    • Working with Dashboards
    • Value Lists and Collections
    • Exploring Supervisor Defaults
    • Using Groups
    • Editing Report Views Pt 1 of 2
    • Editing Report Views Pt 2 of 2
    • Report Definitions and Drilldowns
    • Create Custom Route Call Detail (RCD) Report Definition (Database Query) and Report
    • Value Lists and Drilldowns
    • Administrators
    • Business liaisons
    • Deployment engineers
    • Managers overseeing CCE deployments

    To fully benefit from this course, you should have the following knowledge:

    • Basic knowledge of computer networking components: Windows Active Directory (AD) SQL Server and components (servers, routers, switch) is helpful but not required
    • Understanding of Cisco Packaged Contact Center Enterprise components and call flows
    • Experience administering Cisco Packaged Contact Center Enterprise

     

    Recommended Cisco offerings that may help you meet these prerequisites:

    • Understanding Cisco Contact Center Enterprise Foundations (CCEF)
    • Administering Cisco Contact Center Enterprise (CCEA)
    • Cisco Certified Network Associate (CCNA®)
    • Understanding Cisco Foundation Collaborations (CLFNDU)
      Datoer
    • ` 29 Apr - 3 May, 2024
    • ` 27 May - 31 May, 2024
    • ` 24 Jun - 28 Jun, 2024
    • ` 22 Jul - 26 Jul, 2024
    • ` 19 Aug - 23 Aug, 2024
    • ` 16 Sep - 20 Sep, 2024

    Follow Up Courses

    Filtrer
    • 2 Dager

      13 May - 14 May, 2024

      10 Jun - 11 Jun, 2024

      8 Jul - 9 Jul, 2024

      5 Aug - 6 Aug, 2024

      2 Sep - 3 Sep, 2024

      30 Sep - 1 Oct, 2024

      Price on Request
      Book Now
    • 4 Dager

      20 May - 23 May, 2024

      17 Jun - 20 Jun, 2024

      15 Jul - 18 Jul, 2024

      12 Aug - 15 Aug, 2024

      9 Sep - 12 Sep, 2024

      Price on Request
      Book Now
    • 4 Dager

      13 May - 16 May, 2024

      10 Jun - 13 Jun, 2024

      8 Jul - 11 Jul, 2024

      5 Aug - 8 Aug, 2024

      2 Sep - 5 Sep, 2024

      30 Sep - 3 Oct, 2024

      Price on Request
      Book Now
    • 4 Dager

      13 May - 16 May, 2024

      10 Jun - 13 Jun, 2024

      8 Jul - 11 Jul, 2024

      5 Aug - 8 Aug, 2024

      2 Sep - 5 Sep, 2024

      30 Sep - 3 Oct, 2024

      Price on Request
      Book Now
    • 3 Dager

      13 May - 15 May, 2024

      10 Jun - 12 Jun, 2024

      8 Jul - 10 Jul, 2024

      5 Aug - 7 Aug, 2024

      2 Sep - 4 Sep, 2024

      30 Sep - 2 Oct, 2024

      Price on Request
      Book Now
    • 2 Dager

      13 May - 14 May, 2024

      10 Jun - 11 Jun, 2024

      8 Jul - 9 Jul, 2024

      5 Aug - 6 Aug, 2024

      2 Sep - 3 Sep, 2024

      30 Sep - 1 Oct, 2024

      Price on Request
      Book Now
    • 3 Dager

      20 May - 22 May, 2024

      17 Jun - 19 Jun, 2024

      15 Jul - 17 Jul, 2024

      12 Aug - 14 Aug, 2024

      9 Sep - 11 Sep, 2024

      Price on Request
      Book Now
    • 5 Dager

      29 Apr - 3 May, 2024

      27 May - 31 May, 2024

      24 Jun - 28 Jun, 2024

      22 Jul - 26 Jul, 2024

      19 Aug - 23 Aug, 2024

      16 Sep - 20 Sep, 2024

      Price on Request
      Book Now
    • 3 Dager

      29 Apr - 1 May, 2024

      27 May - 29 May, 2024

      24 Jun - 26 Jun, 2024

      22 Jul - 24 Jul, 2024

      19 Aug - 21 Aug, 2024

      16 Sep - 18 Sep, 2024

      Price on Request
      Book Now
    • 4 Dager

      20 May - 23 May, 2024

      17 Jun - 20 Jun, 2024

      15 Jul - 18 Jul, 2024

      12 Aug - 15 Aug, 2024

      9 Sep - 12 Sep, 2024

      Price on Request
      Book Now

    Know someone who´d be interested in this course?
    Let them know...

    Use the hashtag #InsoftLearning to talk about this course and find students like you on social media.