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Insoft Services er en av få opplæringsleverandører i EMEAR som tilbyr hele spekteret av Cisco-sertifisering og spesialisert teknologiopplæring.

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Cisco Sertifisering

Opplev en blandet læringstilnærming som kombinerer det beste av instruktørledet opplæring og e-læring i eget tempo for å hjelpe deg med å forberede deg til sertifiseringseksamen.

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Cisco Learning Credits

Cisco Learning Credits (CLC) er forhåndsbetalte opplæringskuponger innløst direkte med Cisco som gjør planleggingen for suksessen din enklere når du kjøper Cisco-produkter og -tjenester.

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Etterutdanning

Cisco Continuing Education Program tilbyr alle aktive sertifiseringsinnehavere fleksible alternativer for å resertifisere ved å fullføre en rekke kvalifiserte opplæringselementer.

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Cisco Digital Learning

Sertifiserte ansatte er verdsatte eiendeler. Utforsk Ciscos offisielle digitale læringsbibliotek for å utdanne deg gjennom innspilte økter.

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Cisco Business Enablement

Cisco Business Enablement Partner Program fokuserer på å skjerpe forretningsferdighetene til Cisco Channel Partners og kunder.

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Fortinet Sertifisering

Fortinet Network Security Expert (NSE)-programmet er et opplærings- og sertifiseringsprogram på åtte nivåer for å lære ingeniører om nettverkssikkerheten for Fortinet FW-ferdigheter og -erfaring.

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Fortinet-opplæring

Insoft er anerkjent som Fortinet Autorisert Opplæringssenter på utvalgte steder i EMEA.

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Fortinet opplæringskatalog

Utforsk et bredt utvalg av Fortinet Schedule på tvers av forskjellige land så vel som online kurs.

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ATC-status

Sjekk atc-statusen vår på tvers av utvalgte land i Europa.

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Pakker for Fortinet-tjenester

Insoft Services har utviklet en spesifikk løsning for å effektivisere og forenkle prosessen med å installere eller migrere til Fortinet-produkter.

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Microsoft-opplæring

Insoft Services gir Microsoft opplæring i EMEAR. Vi tilbyr Microsofts tekniske opplærings- og sertifiseringskurs som ledes av instruktører i verdensklasse.

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Extreme-opplæring

Lær eksepsjonell kunnskap og ferdigheter i ekstreme nettverk.

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Teknisk sertifisering

Vi tilbyr omfattende læreplan over tekniske kompetanseferdigheter om sertifiseringsprestasjonen.

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Extreme opplæringskatalog

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ATP-akkreditering

Som autorisert opplæringspartner (ATP) sørger Insoft Services for at du får de høyeste utdanningsstandardene som er tilgjengelige.

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Løsninger og tjenester

Vi tilbyr innovativ og avansert støtte for design, implementering og optimalisering av IT-løsninger. Vår kundebase inkluderer noen av de største Telcos globalt.

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Globalt anerkjent team av sertifiserte eksperter hjelper deg med å gjøre en jevnere overgang med våre forhåndsdefinerte konsulent-, installasjons- og migrasjonspakker for et bredt spekter av Fortinet-produkter.

Om oss

Insoft Tilbyr autoriserte opplærings- og konsulenttjenester for utvalgte IP-leverandører. Finn ut hvordan vi revolusjonerer bransjen.

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    • CCET v1.0 - Troubleshooting Cisco Contact Center Enterprise

    Enroll Now
    Duration
    2 Dager
    Delivery
    (Online Og På stedet)
    Price
    Pris på forespørsel
      

    20 excl. VAT

    The Troubleshooting Cisco Contact Center Enterprise (CCET) v1.0 course is focused on Day 2 support of a Packaged Contact Center Enterprise (PCCE) deployment by Tier 3 support personnel. Cisco® PCCE provides an enterprise-class contact center in a prepackaged deployment model that offers simplified deployment, operation, and maintenance. You will learn to identify the processes and tools used to diagnose common deployment issues so that support personnel can select optimal methods to resolve those issues. 

     

    This class will help you:

    • Learn the troubleshooting techniques to maximize the benefits the prepackaged deployment model PCCE
    • Anticipate and rectify possible deployment issues by learning the tools and processes that provide solutions for deployment issues

    After taking this course, you should be able to:

    • Describe CCE flows and processes required to support and troubleshoot the PCCE deployment
    • Introduce the many diagnostic tools available to the engineer responsible for troubleshooting a PCCE environment
    • Apply troubleshooting tools and techniques to address issues with CCE Certificates, Cisco Finesse, and PCCE Deployment
    • CCE Flows and Process Review
    • Troubleshooting and Support Methodology
    • PCCE Components
    • PCCE Call Flow Review
    • CCE Diagnostic Tools
    • Diagnostic Framework Suite
    • Run Analysis Manager
    • Run Unified System Command-Line Interface (CLI)
    • Troubleshooting CCE
    • Troubleshooting Certificates
    • Troubleshooting Cisco Finesse
    • Troubleshooting a PCCE Deployment

     

    Lab Exercises

    • Configure Access to Discovery Environment
    • Explore CCE Components
    • Explore Diagnostic Framework Suite
    • Analyze Peripheral Gateway (PG) Logs
    • Navigate Certificate Store
    • View Cisco Finesse Logs
    • Account manager
    • Deployment engineer
    • Deployment project manager
    • Sales engineer

    To fully benefit from this course, you should have the following knowledge:

    • Strong knowledge of computer networking components: Windows A/D, SQL Server, and components (servers, routers, switches)
    • Strong understanding of IP networks
    • Advanced experience administering of Cisco Packaged Contact Center Enterprise
    • Experience deploying Cisco Packaged Contact Center Enterprise
    • Experience administering and troubleshooting Cisco Unified Communications Manager and Voice Gateways

     

    Recommended Cisco offerings that may help you meet these prerequisites:

    • Understanding Cisco Contact Center Enterprise Foundations (CCEF)
    • Implementing and Operating Cisco Collaboration Core Technologies (CLCOR)
    • Understanding Cisco Collaboration Foundations (CLFNDU)
    • Implementing and Administering Cisco Solutions (CCNA®)
    • Administering Cisco Contact Center Enterprise (CCEA)
    • Administering Advanced Cisco Contact Center Enterprise (CCEAA)
    • Implementing Cisco Contact Center Enterprise (CCEI)
    Overview

    The Troubleshooting Cisco Contact Center Enterprise (CCET) v1.0 course is focused on Day 2 support of a Packaged Contact Center Enterprise (PCCE) deployment by Tier 3 support personnel. Cisco® PCCE provides an enterprise-class contact center in a prepackaged deployment model that offers simplified deployment, operation, and maintenance. You will learn to identify the processes and tools used to diagnose common deployment issues so that support personnel can select optimal methods to resolve those issues. 

     

    This class will help you:

    • Learn the troubleshooting techniques to maximize the benefits the prepackaged deployment model PCCE
    • Anticipate and rectify possible deployment issues by learning the tools and processes that provide solutions for deployment issues

    After taking this course, you should be able to:

    • Describe CCE flows and processes required to support and troubleshoot the PCCE deployment
    • Introduce the many diagnostic tools available to the engineer responsible for troubleshooting a PCCE environment
    • Apply troubleshooting tools and techniques to address issues with CCE Certificates, Cisco Finesse, and PCCE Deployment
    • CCE Flows and Process Review
    • Troubleshooting and Support Methodology
    • PCCE Components
    • PCCE Call Flow Review
    • CCE Diagnostic Tools
    • Diagnostic Framework Suite
    • Run Analysis Manager
    • Run Unified System Command-Line Interface (CLI)
    • Troubleshooting CCE
    • Troubleshooting Certificates
    • Troubleshooting Cisco Finesse
    • Troubleshooting a PCCE Deployment

     

    Lab Exercises

    • Configure Access to Discovery Environment
    • Explore CCE Components
    • Explore Diagnostic Framework Suite
    • Analyze Peripheral Gateway (PG) Logs
    • Navigate Certificate Store
    • View Cisco Finesse Logs
    • Account manager
    • Deployment engineer
    • Deployment project manager
    • Sales engineer

    To fully benefit from this course, you should have the following knowledge:

    • Strong knowledge of computer networking components: Windows A/D, SQL Server, and components (servers, routers, switches)
    • Strong understanding of IP networks
    • Advanced experience administering of Cisco Packaged Contact Center Enterprise
    • Experience deploying Cisco Packaged Contact Center Enterprise
    • Experience administering and troubleshooting Cisco Unified Communications Manager and Voice Gateways

     

    Recommended Cisco offerings that may help you meet these prerequisites:

    • Understanding Cisco Contact Center Enterprise Foundations (CCEF)
    • Implementing and Operating Cisco Collaboration Core Technologies (CLCOR)
    • Understanding Cisco Collaboration Foundations (CLFNDU)
    • Implementing and Administering Cisco Solutions (CCNA®)
    • Administering Cisco Contact Center Enterprise (CCEA)
    • Administering Advanced Cisco Contact Center Enterprise (CCEAA)
    • Implementing Cisco Contact Center Enterprise (CCEI)
      Datoer
    • ` 20 May - 21 May, 2024
    • ` 17 Jun - 18 Jun, 2024
    • ` 15 Jul - 16 Jul, 2024
    • ` 12 Aug - 13 Aug, 2024
    • ` 9 Sep - 10 Sep, 2024
    • ` 7 Oct - 8 Oct, 2024

    Follow Up Courses

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    94 results

    • SDWFND - Cisco SD-WAN Operation and Deployment
      2 Dager

      13 May - 14 May, 2024

      10 Jun - 11 Jun, 2024

      8 Jul - 9 Jul, 2024

      5 Aug - 6 Aug, 2024

      2 Sep - 3 Sep, 2024

      30 Sep - 1 Oct, 2024

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    • ASR9KE v6.1 - Cisco Aggregation Services Router 9000 Series Essentials
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      20 May - 23 May, 2024

      17 Jun - 20 Jun, 2024

      15 Jul - 18 Jul, 2024

      12 Aug - 15 Aug, 2024

      9 Sep - 12 Sep, 2024

      7 Oct - 10 Oct, 2024

      Price on Request
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    • CCECE v1.0 - Implementing Cisco Contact Center Enterprise Chat and Email
      4 Dager

      13 May - 16 May, 2024

      10 Jun - 13 Jun, 2024

      8 Jul - 11 Jul, 2024

      5 Aug - 8 Aug, 2024

      2 Sep - 5 Sep, 2024

      30 Sep - 3 Oct, 2024

      Price on Request
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    • SPMBL100 v1.0 - Cisco Service Provider 5G Technologies Foundations
      4 Dager

      13 May - 16 May, 2024

      10 Jun - 13 Jun, 2024

      8 Jul - 11 Jul, 2024

      5 Aug - 8 Aug, 2024

      2 Sep - 5 Sep, 2024

      30 Sep - 3 Oct, 2024

      Price on Request
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    • DCACIO v5.2 – Cisco Application Centric Infrastructure Operations and Troubleshooting
      3 Dager

      13 May - 15 May, 2024

      10 Jun - 12 Jun, 2024

      8 Jul - 10 Jul, 2024

      5 Aug - 7 Aug, 2024

      2 Sep - 4 Sep, 2024

      30 Sep - 2 Oct, 2024

      Price on Request
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    • DCACIT v5.2 - Troubleshooting Cisco Application Centric Infrastructure
      2 Dager

      13 May - 14 May, 2024

      10 Jun - 11 Jun, 2024

      8 Jul - 9 Jul, 2024

      5 Aug - 6 Aug, 2024

      2 Sep - 3 Sep, 2024

      30 Sep - 1 Oct, 2024

      Price on Request
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    • SPWAE v1.0 - Operating and Implementing Cisco WAN Automation Engine
      3 Dager

      20 May - 22 May, 2024

      17 Jun - 19 Jun, 2024

      15 Jul - 17 Jul, 2024

      12 Aug - 14 Aug, 2024

      9 Sep - 11 Sep, 2024

      7 Oct - 9 Oct, 2024

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    • ENSDWI 3.0 - Implementing Cisco SD-WAN Solutions
      5 Dager

      27 May - 31 May, 2024

      24 Jun - 28 Jun, 2024

      22 Jul - 26 Jul, 2024

      19 Aug - 23 Aug, 2024

      16 Sep - 20 Sep, 2024

      Price on Request
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    • SSFRULES v2.1 - Securing Cisco Networks with Snort Rule Writing Best Practices
      3 Dager

      27 May - 29 May, 2024

      24 Jun - 26 Jun, 2024

      22 Jul - 24 Jul, 2024

      19 Aug - 21 Aug, 2024

      16 Sep - 18 Sep, 2024

      Price on Request
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    • SSFSNORT v2.1 - Securing Cisco Networks with Open Source Snort
      4 Dager

      20 May - 23 May, 2024

      17 Jun - 20 Jun, 2024

      15 Jul - 18 Jul, 2024

      12 Aug - 15 Aug, 2024

      9 Sep - 12 Sep, 2024

      7 Oct - 10 Oct, 2024

      Price on Request
      Book Now

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