Formazione Cisco

Insoft Services è uno dei pochi fornitori di formazione in EMEAR a offrire una gamma completa di certificazione Cisco e formazione tecnologica specializzata.

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Certificazioni Cisco

Sperimenta un approccio di apprendimento misto che combina il meglio della formazione con istruttore e dell'e-learning autogestito per aiutarti a prepararti per l'esame di certificazione.

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Cisco Learning Credits

I Cisco Learning Credits (CLC) sono voucher di formazione prepagati riscattati direttamente con Cisco che semplificano la pianificazione del successo durante l'acquisto di prodotti e servizi Cisco.

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Formazione Continua

The Cisco Continuing Education Program offers all active certification holders flexible options to recertify by completing a variety of eligible training items.

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Cisco Digital Learning

Certified employees are VALUED assets. Explore Cisco official Digital Learning Library to educate yourself through recorded sessions.

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Cisco Business Enablement

The Cisco Business Enablement Partner Program focuses on sharpening the business skills of Cisco Channel Partners and customers.

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Catalogo Cisco

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Certificazioni Fortinet

Il programma Fortinet Network Security Expert (NSE) è un programma di formazione e certificazione di otto livelli per insegnare agli ingegneri la sicurezza della loro rete per le competenze e l'esperienza di Fortinet FW.

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Corsi di formazione tecnica

Insoft è riconosciuto come Fortinet Authorized Training Center in sedi selezionate in tutta l'EMEA.

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Catalogo Fortinet

Esplora un'ampia varietà di programmi Fortinet in diversi paesi e corsi online.

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Stato ATC

Controlla il nostro stato ATC in tutti i paesi selezionati in Europa.

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Fortinet Servizi Professionale

Il team riconosciuto a livello globale di esperti certificati ti aiuta a fare una transizione più fluida con i nostri pacchetti di consulenza, installazione e migrazione predefiniti per una vasta gamma di prodotti Fortinet.

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Catalogo Microsoft

Insoft Services fornisce formazione Microsoft in EMEAR. Offriamo corsi di formazione tecnica e certificazione Microsoft guidati da istruttori di livello mondiale.

Corsi tecnici

Corsi di formazione

Impara conoscenze e abilità eccezionali di Extreme Networks.Find all the Extreme Networks online and instructor led class room based calendar here.

Corsi tecnici

Certificazioni Extreme

Forniamo un curriculum completo di competenze tecniche sul conseguimento della certificazione.

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Catalogo Extreme

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Accreditamento ATP

In qualità di partner di formazione autorizzato (ATP), Insoft Services garantisce che tu riceva i più alti standard di istruzione disponibili.

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Pacchetti di consulenza

Forniamo un supporto innovativo e avanzato per la progettazione, l'implementazione e l'ottimizzazione delle soluzioni IT.La nostra base di clienti comprende alcune delle più grandi telco a livello globale.

Soluzioni & Servizi

Il team riconosciuto a livello globale di esperti certificati ti aiuta a fare una transizione più fluida con i nostri pacchetti di consulenza, installazione e migrazione predefiniti per una vasta gamma di prodotti Fortinet.

Chi siamo

Insoft fornisce servizi di formazione e consulenza autorizzati per fornitori IP selezionati.Scopri come stiamo rivoluzionando il settore.

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  • +39 02 8704 5199
  • CCET v1.0 - Troubleshooting Cisco Contact Center Enterprise

    Duration
    2 Giorni
    Delivery
    (Online e in loco)
    Price
    Prezzo su richiesta
      

    20 excl. VAT

    The Troubleshooting Cisco Contact Center Enterprise (CCET) v1.0 course is focused on Day 2 support of a Packaged Contact Center Enterprise (PCCE) deployment by Tier 3 support personnel. Cisco® PCCE provides an enterprise-class contact center in a prepackaged deployment model that offers simplified deployment, operation, and maintenance. You will learn to identify the processes and tools used to diagnose common deployment issues so that support personnel can select optimal methods to resolve those issues. 

     

    This class will help you:

    • Learn the troubleshooting techniques to maximize the benefits the prepackaged deployment model PCCE
    • Anticipate and rectify possible deployment issues by learning the tools and processes that provide solutions for deployment issues

    After taking this course, you should be able to:

    • Describe CCE flows and processes required to support and troubleshoot the PCCE deployment
    • Introduce the many diagnostic tools available to the engineer responsible for troubleshooting a PCCE environment
    • Apply troubleshooting tools and techniques to address issues with CCE Certificates, Cisco Finesse, and PCCE Deployment
    • CCE Flows and Process Review
    • Troubleshooting and Support Methodology
    • PCCE Components
    • PCCE Call Flow Review
    • CCE Diagnostic Tools
    • Diagnostic Framework Suite
    • Run Analysis Manager
    • Run Unified System Command-Line Interface (CLI)
    • Troubleshooting CCE
    • Troubleshooting Certificates
    • Troubleshooting Cisco Finesse
    • Troubleshooting a PCCE Deployment

     

    Lab Exercises

    • Configure Access to Discovery Environment
    • Explore CCE Components
    • Explore Diagnostic Framework Suite
    • Analyze Peripheral Gateway (PG) Logs
    • Navigate Certificate Store
    • View Cisco Finesse Logs
    • Account manager
    • Deployment engineer
    • Deployment project manager
    • Sales engineer

    To fully benefit from this course, you should have the following knowledge:

    • Strong knowledge of computer networking components: Windows A/D, SQL Server, and components (servers, routers, switches)
    • Strong understanding of IP networks
    • Advanced experience administering of Cisco Packaged Contact Center Enterprise
    • Experience deploying Cisco Packaged Contact Center Enterprise
    • Experience administering and troubleshooting Cisco Unified Communications Manager and Voice Gateways

     

    Recommended Cisco offerings that may help you meet these prerequisites:

    • Understanding Cisco Contact Center Enterprise Foundations (CCEF)
    • Implementing and Operating Cisco Collaboration Core Technologies (CLCOR)
    • Understanding Cisco Collaboration Foundations (CLFNDU)
    • Implementing and Administering Cisco Solutions (CCNA®)
    • Administering Cisco Contact Center Enterprise (CCEA)
    • Administering Advanced Cisco Contact Center Enterprise (CCEAA)
    • Implementing Cisco Contact Center Enterprise (CCEI)

    The Troubleshooting Cisco Contact Center Enterprise (CCET) v1.0 course is focused on Day 2 support of a Packaged Contact Center Enterprise (PCCE) deployment by Tier 3 support personnel. Cisco® PCCE provides an enterprise-class contact center in a prepackaged deployment model that offers simplified deployment, operation, and maintenance. You will learn to identify the processes and tools used to diagnose common deployment issues so that support personnel can select optimal methods to resolve those issues. 

     

    This class will help you:

    • Learn the troubleshooting techniques to maximize the benefits the prepackaged deployment model PCCE
    • Anticipate and rectify possible deployment issues by learning the tools and processes that provide solutions for deployment issues

    After taking this course, you should be able to:

    • Describe CCE flows and processes required to support and troubleshoot the PCCE deployment
    • Introduce the many diagnostic tools available to the engineer responsible for troubleshooting a PCCE environment
    • Apply troubleshooting tools and techniques to address issues with CCE Certificates, Cisco Finesse, and PCCE Deployment
    • CCE Flows and Process Review
    • Troubleshooting and Support Methodology
    • PCCE Components
    • PCCE Call Flow Review
    • CCE Diagnostic Tools
    • Diagnostic Framework Suite
    • Run Analysis Manager
    • Run Unified System Command-Line Interface (CLI)
    • Troubleshooting CCE
    • Troubleshooting Certificates
    • Troubleshooting Cisco Finesse
    • Troubleshooting a PCCE Deployment

     

    Lab Exercises

    • Configure Access to Discovery Environment
    • Explore CCE Components
    • Explore Diagnostic Framework Suite
    • Analyze Peripheral Gateway (PG) Logs
    • Navigate Certificate Store
    • View Cisco Finesse Logs
    • Account manager
    • Deployment engineer
    • Deployment project manager
    • Sales engineer

    To fully benefit from this course, you should have the following knowledge:

    • Strong knowledge of computer networking components: Windows A/D, SQL Server, and components (servers, routers, switches)
    • Strong understanding of IP networks
    • Advanced experience administering of Cisco Packaged Contact Center Enterprise
    • Experience deploying Cisco Packaged Contact Center Enterprise
    • Experience administering and troubleshooting Cisco Unified Communications Manager and Voice Gateways

     

    Recommended Cisco offerings that may help you meet these prerequisites:

    • Understanding Cisco Contact Center Enterprise Foundations (CCEF)
    • Implementing and Operating Cisco Collaboration Core Technologies (CLCOR)
    • Understanding Cisco Collaboration Foundations (CLFNDU)
    • Implementing and Administering Cisco Solutions (CCNA®)
    • Administering Cisco Contact Center Enterprise (CCEA)
    • Administering Advanced Cisco Contact Center Enterprise (CCEAA)
    • Implementing Cisco Contact Center Enterprise (CCEI)
      Programma
    • ` 29 Apr - 30 Apr, 2024
    • ` 27 May - 28 May, 2024
    • ` 24 Jun - 25 Jun, 2024
    • ` 22 Jul - 23 Jul, 2024
    • ` 19 Aug - 20 Aug, 2024
    • ` 16 Sep - 17 Sep, 2024

    Follow Up Courses

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    • 5 Giorni

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    • 3 Giorni

      20 May - 22 May, 2024

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      12 Aug - 14 Aug, 2024

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      Price on Request
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    • 4 Giorni

      20 May - 23 May, 2024

      17 Jun - 20 Jun, 2024

      15 Jul - 18 Jul, 2024

      12 Aug - 15 Aug, 2024

      9 Sep - 12 Sep, 2024

      Price on Request
      Book Now

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