36 excl. VAT
The Administering Cisco Contact Center Enterprise (CCEA) v1.0 course teaches you the contextual information around call flow between components in the Cisco® Unified Contact Center Enterprise (UCCE) solution including intelligent contact routing, call treatment, network-to-desktop Computer Telephony Integration (CTI), and multichannel contact management over an IP infrastructure. You receive hands-on practice using administrative tools to perform routine adds, moves, and changes in an inbound contact center environment.
This class will help you:
After taking this course, you should be able to:
Lab Exercises
To fully benefit from this course, you should have the following knowledge:
Recommended Cisco offerings that may help you meet these prerequisites:
The Administering Cisco Contact Center Enterprise (CCEA) v1.0 course teaches you the contextual information around call flow between components in the Cisco® Unified Contact Center Enterprise (UCCE) solution including intelligent contact routing, call treatment, network-to-desktop Computer Telephony Integration (CTI), and multichannel contact management over an IP infrastructure. You receive hands-on practice using administrative tools to perform routine adds, moves, and changes in an inbound contact center environment.
This class will help you:
After taking this course, you should be able to:
Lab Exercises
To fully benefit from this course, you should have the following knowledge:
Recommended Cisco offerings that may help you meet these prerequisites:
27 May - 31 May, 2024
24 Jun - 28 Jun, 2024
22 Jul - 26 Jul, 2024
19 Aug - 23 Aug, 2024
16 Sep - 20 Sep, 2024
14 Oct - 18 Oct, 2024
27 May, 2024
24 Jun, 2024
22 Jul, 2024
19 Aug, 2024
16 Sep, 2024
14 Oct, 2024
20 May - 22 May, 2024
17 Jun - 19 Jun, 2024
15 Jul - 17 Jul, 2024
12 Aug - 14 Aug, 2024
9 Sep - 11 Sep, 2024
7 Oct - 9 Oct, 2024
27 May - 31 May, 2024
24 Jun - 28 Jun, 2024
22 Jul - 26 Jul, 2024
19 Aug - 23 Aug, 2024
16 Sep - 20 Sep, 2024
14 Oct - 18 Oct, 2024
27 May - 31 May, 2024
24 Jun - 28 Jun, 2024
22 Jul - 26 Jul, 2024
19 Aug - 23 Aug, 2024
16 Sep - 20 Sep, 2024
14 Oct - 18 Oct, 2024
3 Jun - 6 Jun, 2024
1 Jul - 4 Jul, 2024
29 Jul - 1 Aug, 2024
26 Aug - 29 Aug, 2024
23 Sep - 26 Sep, 2024
20 May - 24 May, 2024
17 Jun - 21 Jun, 2024
15 Jul - 19 Jul, 2024
12 Aug - 16 Aug, 2024
9 Sep - 13 Sep, 2024
7 Oct - 11 Oct, 2024
20 May - 24 May, 2024
17 Jun - 21 Jun, 2024
15 Jul - 19 Jul, 2024
12 Aug - 16 Aug, 2024
9 Sep - 13 Sep, 2024
7 Oct - 11 Oct, 2024
20 May - 22 May, 2024
17 Jun - 19 Jun, 2024
15 Jul - 17 Jul, 2024
12 Aug - 14 Aug, 2024
9 Sep - 11 Sep, 2024
7 Oct - 9 Oct, 2024
3 Jun - 7 Jun, 2024
1 Jul - 5 Jul, 2024
29 Jul - 2 Aug, 2024
26 Aug - 30 Aug, 2024
23 Sep - 27 Sep, 2024