insoft

Cisco Training Courses

Insoft has been serving IT community with official Cisco training offering since 2010. Find all the relevant information on Cisco training on this page.

View More

Cisco Certifications

Experience a blended learning approach that combines the best of instructor-led training and self-paced e-learning to help you prepare for your certification exam.

View More

Cisco Training Catalogue

Explore a wide variety of the Cisco courses, across different countries as well as online courses.

Browse Catalogue

Cisco Learning Credits

Cisco Learning Credits (CLCs) are prepaid training vouchers redeemed directly with Cisco that make planning for your success easier when purchasing Cisco products and services.

Have CLCs and want to redeem them?

Cisco Continuing Education

The Cisco Continuing Education Program offers all active certification holders flexible options to recertify by completing a variety of eligible training items.

View More

Cisco Digital Learning

Certified employees are VALUED assets. Explore Cisco official Digital Learning Library to educate yourself through recorded sessions.

Browse CDLL Catalogue

Cisco Business Enablement

The Cisco Business Enablement Partner Program focuses on sharpening the business skills of Cisco Channel Partners and customers.

View More

Fortinet Technical Certifications

The Fortinet Network Security Expert (NSE) program is an eight-level training and certification program to teach engineers of their network security for Fortinet FW skills and experience.

View More

Fortinet Technical Courses

Insoft is recognised as Fortinet Authorized Training Center in selected locations across EMEA.

View More

Fortinet Training Catalogue

Explore the full Fortinet training catalogue. The program includes a wide range of self-paced and instructor-led courses.

Browse Catalogue

Official ATC Status

Check our ATC Status across selected countries in Europe.

View More

Fortinet Services Packages

Insoft Services has developed a specific solution to streamline and simplify the process of installing or migrating to Fortinet Products.

Browse Packages

Prepforce Bootcamp

The only comprehensive source available today to prepare for Fortinet NSE 8 certification globally.

View More

Microsoft Training

Insoft Services provides Microsoft training in EMEAR. We offer Microsoft technical training and certification courses that are led by world-class instructors.

View More

Technical Training

The evolution of Extreme Networks Technical Training provides a comprehensive progressive pathway from Associate to Professional accreditation.

View More

Technical Certification

We provide comprehensive curriculum of technical competency skills on the certification accomplishment.

View More

Courses Catalogue

Find all the Extreme Networks online and instructor led class room based calendar here.

View More

ATP Accreditation

As an authorised training partner (ATP), Insoft Services ensures that you receive the highest standards of education available.

View More

Consulting package

We provide innovative and advanced support for designing, implementing and optimising IT solutions. Our client-base includes some of the largest Telcos globally.

Solutions and services

Globally recognised team of certified experts helps you make a smoother transition with our pre-defined consultancy, installation and migration packages for a wide range of Fortinet products.

About Us

Our training portfolio includes a wide range of IT training from IP providers, including Cisco, Extreme Networks, Fortinet, Microsoft, to name a few, in EMEA.

View More
  • +44 20 7131 0263
  • Book Now

    • CCEAA v1.0 - Administering Advanced Cisco Contact Center Enterprise

    Enroll Now
    Duration
    3 days
    Delivery
    (Online and onsite)
    Price
    Price Upon Request

    The Administering Advanced Cisco Contact Center Enterprise (CCEAA) v1.0 course teaches you how to execute advanced administration tasks associated with the Cisco® Contact Center Enterprise (CCE) solution through an in-depth examination of technical and operational requirements, and of the tools used to configure and ensure CCE solution functionality.

    This class will help you:

    • Learn how to optimize management of CCE solutions for proactive management of contact centers tasks
    • Manage the effects of using CCE solutions for scalability and interaction between the solution components for centralized application management

    After taking this course, you should be able to:

    • Describe the components, protocols, and call flow of Cisco Packaged Contact Center Enterprise (PCCE) by referencing the discovery platform to prepare for further scripting and configuration activities.
    • Run the CCE Bulk Import utility using the CCE Web Administration tool to develop a base line CCE configuration.
    • Configure an advanced VoiceXML (VXML) application implementing DB lookup functionality and digit collection using Call Studio and CCE Scripting tools; present call data collected from the caller to the Agent desktop.
    • Provision CCE to support Cisco Unified Communications Manager (CUCM) calls to the Contact Center using CUCM and CCE configuration tools. This functionality enables CCE Route Requests from CUCM to support contacts initiated from a CUCM managed device (Gateways, Phones, Line Side Interactive Voice Response [IVR] Ports). This functionality can also enable non-Contact Center calls and calls handled by Agents, whether existing or new.
    • Access and deploy custom gadgets to the Finesse desktop using the CCE Web Administration tool to further enhance functionality of the Finesse Agent Desktop.
    • Successfully deploy Mobile Agent in a CCE Environment.
    • Successfully deploy Post Call Survey in a CCE Environment.
    • PCCE Review
      • Review PCCE Architecture and Components
      • Review PCCE Protocols
    • Introducing Bulk Import Tools
      • Use the PCCE Bulk Import Tool
      • Use Bulk Import Templates
    • Configuring Advanced Scripting and CCE Data Exchange
      • Design for Advanced Scripting
      • CCE Data Exchange
    • Cisco Unified Communications Manager Initiated Call Flows
      • Understand Transfer Types and Cisco Unified Custom Voice Portal (CVP) Call Flow Models
      • Describe Subsequent Transfers
    • Using Gadgets to Customize the Finesse Desktop
      • Obtain Finesse Custom Gadgets
      • Deploy Finesse Custom Gadgets
    • Implementing Mobile Agent
      • Examine Mobile Agent Functionality
      • Identify Mobile Agent Architecture and Components
    • Implementing Post Call Survey
      • Examine Post Call Survey Functionality
      • Configure Post Call Survey

    Lab Practice

    • Review Discovery
    • Navigate CCE Discovery Architecture and Components
    • Import Bulk Data
    • Create a VXML Application Using Call Studio
    • Configure Precision Queues
    • Create a CCE Routing Script
    • Customize the Finesse Desktop
    • Test Your Call Flow
    • Configure Cisco Unified Communications Manager (CUCM) as Routing Client and Agent Transfers
    • Deploy Cisco Finesse Gadgets
    • Implement Mobile Agent
    • Deployment engineer
    • Sales engineer

    To fully benefit from this course, you should have the following knowledge:

    • Basic knowledge of networking (Windows Active Directory, SQL) and components (servers, routers, switch) is helpful but not required.
    • Working knowledge of Unified Communications Manager and voice gateways
    • Basic understanding of Cisco Unified Contact Center Enterprise architecture and operation

    Recommended Cisco offerings that may help you meet these prerequisites:

    • Administering Cisco Contact Center Enterprise (CCEA)
    • Understanding Cisco Contact Center Enterprise Foundations (CCEF)
    • Implementing and Operating Cisco Collaboration Core Technologies (CLCOR)
    • Understanding Cisco Collaboration Foundations (CLFNDU)
    Overview

    The Administering Advanced Cisco Contact Center Enterprise (CCEAA) v1.0 course teaches you how to execute advanced administration tasks associated with the Cisco® Contact Center Enterprise (CCE) solution through an in-depth examination of technical and operational requirements, and of the tools used to configure and ensure CCE solution functionality.

    This class will help you:

    • Learn how to optimize management of CCE solutions for proactive management of contact centers tasks
    • Manage the effects of using CCE solutions for scalability and interaction between the solution components for centralized application management

    After taking this course, you should be able to:

    • Describe the components, protocols, and call flow of Cisco Packaged Contact Center Enterprise (PCCE) by referencing the discovery platform to prepare for further scripting and configuration activities.
    • Run the CCE Bulk Import utility using the CCE Web Administration tool to develop a base line CCE configuration.
    • Configure an advanced VoiceXML (VXML) application implementing DB lookup functionality and digit collection using Call Studio and CCE Scripting tools; present call data collected from the caller to the Agent desktop.
    • Provision CCE to support Cisco Unified Communications Manager (CUCM) calls to the Contact Center using CUCM and CCE configuration tools. This functionality enables CCE Route Requests from CUCM to support contacts initiated from a CUCM managed device (Gateways, Phones, Line Side Interactive Voice Response [IVR] Ports). This functionality can also enable non-Contact Center calls and calls handled by Agents, whether existing or new.
    • Access and deploy custom gadgets to the Finesse desktop using the CCE Web Administration tool to further enhance functionality of the Finesse Agent Desktop.
    • Successfully deploy Mobile Agent in a CCE Environment.
    • Successfully deploy Post Call Survey in a CCE Environment.
    • PCCE Review
      • Review PCCE Architecture and Components
      • Review PCCE Protocols
    • Introducing Bulk Import Tools
      • Use the PCCE Bulk Import Tool
      • Use Bulk Import Templates
    • Configuring Advanced Scripting and CCE Data Exchange
      • Design for Advanced Scripting
      • CCE Data Exchange
    • Cisco Unified Communications Manager Initiated Call Flows
      • Understand Transfer Types and Cisco Unified Custom Voice Portal (CVP) Call Flow Models
      • Describe Subsequent Transfers
    • Using Gadgets to Customize the Finesse Desktop
      • Obtain Finesse Custom Gadgets
      • Deploy Finesse Custom Gadgets
    • Implementing Mobile Agent
      • Examine Mobile Agent Functionality
      • Identify Mobile Agent Architecture and Components
    • Implementing Post Call Survey
      • Examine Post Call Survey Functionality
      • Configure Post Call Survey

    Lab Practice

    • Review Discovery
    • Navigate CCE Discovery Architecture and Components
    • Import Bulk Data
    • Create a VXML Application Using Call Studio
    • Configure Precision Queues
    • Create a CCE Routing Script
    • Customize the Finesse Desktop
    • Test Your Call Flow
    • Configure Cisco Unified Communications Manager (CUCM) as Routing Client and Agent Transfers
    • Deploy Cisco Finesse Gadgets
    • Implement Mobile Agent
    • Deployment engineer
    • Sales engineer

    To fully benefit from this course, you should have the following knowledge:

    • Basic knowledge of networking (Windows Active Directory, SQL) and components (servers, routers, switch) is helpful but not required.
    • Working knowledge of Unified Communications Manager and voice gateways
    • Basic understanding of Cisco Unified Contact Center Enterprise architecture and operation

    Recommended Cisco offerings that may help you meet these prerequisites:

    • Administering Cisco Contact Center Enterprise (CCEA)
    • Understanding Cisco Contact Center Enterprise Foundations (CCEF)
    • Implementing and Operating Cisco Collaboration Core Technologies (CLCOR)
    • Understanding Cisco Collaboration Foundations (CLFNDU)
      Upcoming Dates
    • ` 16 Nov - 18 Nov, 2026
    • ` 14 Dec - 16 Dec, 2026
    • ` 11 Jan - 13 Jan, 2027
    • ` 8 Feb - 10 Feb, 2027
    • ` 8 Mar - 10 Mar, 2027
    • ` 5 Apr - 7 Apr, 2027

    Follow Up Courses

    Order A-Z

    Order Z-A

    97 results

    • CCER v1.0 - Reporting Cisco Contact Center Enterprise
      2 days

      16 Nov - 17 Nov, 2026

      14 Dec - 15 Dec, 2026

      11 Jan - 12 Jan, 2027

      8 Feb - 9 Feb, 2027

      8 Mar - 9 Mar, 2027

      5 Apr - 6 Apr, 2027

      Price on Request
      Book Now

    • CCET v1.0 - Troubleshooting Cisco Contact Center Enterprise
      2 days

      16 Nov - 17 Nov, 2026

      14 Dec - 15 Dec, 2026

      11 Jan - 12 Jan, 2027

      8 Feb - 9 Feb, 2027

      8 Mar - 9 Mar, 2027

      5 Apr - 6 Apr, 2027

      Price on Request
      Book Now

    • CSAU 1.2 - Introducing Automation for Cisco Solutions
      3 days

      16 Nov - 18 Nov, 2026

      14 Dec - 16 Dec, 2026

      11 Jan - 13 Jan, 2027

      8 Feb - 10 Feb, 2027

      8 Mar - 10 Mar, 2027

      5 Apr - 7 Apr, 2027

      Price on Request
      Book Now

    • CIAI - Cisco Introduction to Artificial Intelligence
      2 days

      16 Nov - 17 Nov, 2026

      14 Dec - 15 Dec, 2026

      11 Jan - 12 Jan, 2027

      8 Feb - 9 Feb, 2027

      8 Mar - 9 Mar, 2027

      5 Apr - 6 Apr, 2027

      Price on Request
      Book Now

    • CCEA 1.0 - Administering Cisco Contact Center Enterprise
      4 days

      16 Nov - 19 Nov, 2026

      14 Dec - 17 Dec, 2026

      11 Jan - 14 Jan, 2027

      8 Feb - 11 Feb, 2027

      8 Mar - 11 Mar, 2027

      5 Apr - 8 Apr, 2027

      Price on Request
      Book Now

    • CCEAA v1.0 - Administering Advanced Cisco Contact Center Enterprise
      3 days

      16 Nov - 18 Nov, 2026

      14 Dec - 16 Dec, 2026

      11 Jan - 13 Jan, 2027

      8 Feb - 10 Feb, 2027

      8 Mar - 10 Mar, 2027

      5 Apr - 7 Apr, 2027

      Price on Request
      Book Now

    • SEGRTE201 v2.0 - Implementing Segment Routing on Cisco IOS XR
      4 days

      16 Nov - 19 Nov, 2026

      14 Dec - 17 Dec, 2026

      11 Jan - 14 Jan, 2027

      8 Feb - 11 Feb, 2027

      8 Mar - 11 Mar, 2027

      5 Apr - 8 Apr, 2027

      Price on Request
      Book Now

    • SP8KE v1.0 - Cisco 8000 Series Routers Essentials
      5 days

      16 Nov - 20 Nov, 2026

      14 Dec - 18 Dec, 2026

      11 Jan - 15 Jan, 2027

      8 Feb - 12 Feb, 2027

      8 Mar - 12 Mar, 2027

      5 Apr - 9 Apr, 2027

      Price on Request
      Book Now

    • AUTOCOR v2.0 – Designing, Deploying and Managing Network Automation Systems
      5 days

      9 Nov - 13 Nov, 2026

      7 Dec - 11 Dec, 2026

      4 Jan - 8 Jan, 2027

      1 Feb - 5 Feb, 2027

      1 Mar - 5 Mar, 2027

      29 Mar - 2 Apr, 2027

      Price on Request
      Book Now

    • CCEF v1.0 - Understanding Cisco Contact Center Enterprise Foundations
      1 days

      16 Nov, 2026

      14 Dec, 2026

      11 Jan, 2027

      8 Feb, 2027

      8 Mar, 2027

      5 Apr, 2027

      Price on Request
      Book Now

    Know someone who´d be interested in this course?
    Let them know...

    Use the hashtag #InsoftLearning to talk about this course and find students like you on social media.