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Insoft Services är en av få utbildningsleverantörer inom EMEAR som erbjuder hela utbudet av Cisco-certifiering och specialiserad teknikutbildning.

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Cisco-certifieringar

Upplev en blandad inlärningsmetod som kombinerar det bästa av instruktörsledd utbildning och e-lärande i egen takt för att hjälpa dig att förbereda dig för ditt certifieringsprov.

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Cisco Learning Credits

Cisco Learning Credits (CLC) är förbetalda utbildningskuponger som löses in direkt med Cisco och som gör det enklare att planera för din framgång när du köper Ciscos produkter och tjänster.

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Cisco Fortbildning

Ciscos fortbildningsprogram erbjuder alla aktiva certifikatinnehavare flexibla alternativ för att omcertifiera genom att slutföra en mängd olika kvalificerade utbildningsartiklar.

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Cisco Digital Learning

Certifierade medarbetare är VÄRDERADE tillgångar. Utforska Ciscos officiella digitala utbildningsbibliotek för att utbilda dig själv genom inspelade sessioner.

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Cisco Business Enablement Partner Program fokuserar på att vässa affärskunskaperna hos Cisco Channel Partners och kunder.

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Fortinet-certifieringar

Fortinet Network Security Expert (NSE) -programmet är ett utbildnings- och certifieringsprogram på åtta nivåer för att lära ingenjörer om deras nätverkssäkerhet för Fortinet FW-färdigheter och erfarenheter.

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Tekniska utbildningar

Insoft är erkänt som Fortinet Authorized Training Center på utvalda platser i EMEA.

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Fortinet Kurskatalog

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Kolla in vår ATC-status i utvalda länder i Europa.

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aws-utbildning

Utbildningen inkluderar labb i egen takt för praktisk AWS-övning i verkliga scenarier, så att du kan lära dig i din egen takt, i klassen, på jobbet eller online.

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Lär dig exceptionella kunskaper och färdigheter i Extreme Networks.

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Vi tillhandahåller omfattande läroplan för tekniska kompetensfärdigheter på certifieringsprestationen.

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Hier finden Sie alle Extreme Networks online und den von Lehrern geleiteten Kalender für den Klassenraum.

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Som auktoriserad utbildningspartner (ATP) säkerställer Insoft Services att du får de högsta tillgängliga utbildningsstandarderna.

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Vi erbjuder innovativt och avancerat stöd för att designa, implementera och optimera IT-lösningar.Vår kundbas inkluderar några av de största telekombolagen globalt.

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    • CCEAA v1.0 - Administering Advanced Cisco Contact Center Enterprise

    Enroll Now
    Duration
    3 Dagar
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    (Online och på plats)
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    28 excl. VAT

    The Administering Advanced Cisco Contact Center Enterprise (CCEAA) v1.0 course teaches you how to execute advanced administration tasks associated with the Cisco® Contact Center Enterprise (CCE) solution through an in-depth examination of technical and operational requirements, and of the tools used to configure and ensure CCE solution functionality.

    This class will help you:

    • Learn how to optimize management of CCE solutions for proactive management of contact centers tasks
    • Manage the effects of using CCE solutions for scalability and interaction between the solution components for centralized application management

    After taking this course, you should be able to:

    • Describe the components, protocols, and call flow of Cisco Packaged Contact Center Enterprise (PCCE) by referencing the discovery platform to prepare for further scripting and configuration activities.
    • Run the CCE Bulk Import utility using the CCE Web Administration tool to develop a base line CCE configuration.
    • Configure an advanced VoiceXML (VXML) application implementing DB lookup functionality and digit collection using Call Studio and CCE Scripting tools; present call data collected from the caller to the Agent desktop.
    • Provision CCE to support Cisco Unified Communications Manager (CUCM) calls to the Contact Center using CUCM and CCE configuration tools. This functionality enables CCE Route Requests from CUCM to support contacts initiated from a CUCM managed device (Gateways, Phones, Line Side Interactive Voice Response [IVR] Ports). This functionality can also enable non-Contact Center calls and calls handled by Agents, whether existing or new.
    • Access and deploy custom gadgets to the Finesse desktop using the CCE Web Administration tool to further enhance functionality of the Finesse Agent Desktop.
    • Successfully deploy Mobile Agent in a CCE Environment.
    • Successfully deploy Post Call Survey in a CCE Environment.
    • PCCE Review
      • Review PCCE Architecture and Components
      • Review PCCE Protocols
    • Introducing Bulk Import Tools
      • Use the PCCE Bulk Import Tool
      • Use Bulk Import Templates
    • Configuring Advanced Scripting and CCE Data Exchange
      • Design for Advanced Scripting
      • CCE Data Exchange
    • Cisco Unified Communications Manager Initiated Call Flows
      • Understand Transfer Types and Cisco Unified Custom Voice Portal (CVP) Call Flow Models
      • Describe Subsequent Transfers
    • Using Gadgets to Customize the Finesse Desktop
      • Obtain Finesse Custom Gadgets
      • Deploy Finesse Custom Gadgets
    • Implementing Mobile Agent
      • Examine Mobile Agent Functionality
      • Identify Mobile Agent Architecture and Components
    • Implementing Post Call Survey
      • Examine Post Call Survey Functionality
      • Configure Post Call Survey

    Lab Practice

    • Review Discovery
    • Navigate CCE Discovery Architecture and Components
    • Import Bulk Data
    • Create a VXML Application Using Call Studio
    • Configure Precision Queues
    • Create a CCE Routing Script
    • Customize the Finesse Desktop
    • Test Your Call Flow
    • Configure Cisco Unified Communications Manager (CUCM) as Routing Client and Agent Transfers
    • Deploy Cisco Finesse Gadgets
    • Implement Mobile Agent
    • Deployment engineer
    • Sales engineer

    To fully benefit from this course, you should have the following knowledge:

    • Basic knowledge of networking (Windows Active Directory, SQL) and components (servers, routers, switch) is helpful but not required.
    • Working knowledge of Unified Communications Manager and voice gateways
    • Basic understanding of Cisco Unified Contact Center Enterprise architecture and operation

    Recommended Cisco offerings that may help you meet these prerequisites:

    • Administering Cisco Contact Center Enterprise (CCEA)
    • Understanding Cisco Contact Center Enterprise Foundations (CCEF)
    • Implementing and Operating Cisco Collaboration Core Technologies (CLCOR)
    • Understanding Cisco Collaboration Foundations (CLFNDU)
    Overview

    The Administering Advanced Cisco Contact Center Enterprise (CCEAA) v1.0 course teaches you how to execute advanced administration tasks associated with the Cisco® Contact Center Enterprise (CCE) solution through an in-depth examination of technical and operational requirements, and of the tools used to configure and ensure CCE solution functionality.

    This class will help you:

    • Learn how to optimize management of CCE solutions for proactive management of contact centers tasks
    • Manage the effects of using CCE solutions for scalability and interaction between the solution components for centralized application management

    After taking this course, you should be able to:

    • Describe the components, protocols, and call flow of Cisco Packaged Contact Center Enterprise (PCCE) by referencing the discovery platform to prepare for further scripting and configuration activities.
    • Run the CCE Bulk Import utility using the CCE Web Administration tool to develop a base line CCE configuration.
    • Configure an advanced VoiceXML (VXML) application implementing DB lookup functionality and digit collection using Call Studio and CCE Scripting tools; present call data collected from the caller to the Agent desktop.
    • Provision CCE to support Cisco Unified Communications Manager (CUCM) calls to the Contact Center using CUCM and CCE configuration tools. This functionality enables CCE Route Requests from CUCM to support contacts initiated from a CUCM managed device (Gateways, Phones, Line Side Interactive Voice Response [IVR] Ports). This functionality can also enable non-Contact Center calls and calls handled by Agents, whether existing or new.
    • Access and deploy custom gadgets to the Finesse desktop using the CCE Web Administration tool to further enhance functionality of the Finesse Agent Desktop.
    • Successfully deploy Mobile Agent in a CCE Environment.
    • Successfully deploy Post Call Survey in a CCE Environment.
    • PCCE Review
      • Review PCCE Architecture and Components
      • Review PCCE Protocols
    • Introducing Bulk Import Tools
      • Use the PCCE Bulk Import Tool
      • Use Bulk Import Templates
    • Configuring Advanced Scripting and CCE Data Exchange
      • Design for Advanced Scripting
      • CCE Data Exchange
    • Cisco Unified Communications Manager Initiated Call Flows
      • Understand Transfer Types and Cisco Unified Custom Voice Portal (CVP) Call Flow Models
      • Describe Subsequent Transfers
    • Using Gadgets to Customize the Finesse Desktop
      • Obtain Finesse Custom Gadgets
      • Deploy Finesse Custom Gadgets
    • Implementing Mobile Agent
      • Examine Mobile Agent Functionality
      • Identify Mobile Agent Architecture and Components
    • Implementing Post Call Survey
      • Examine Post Call Survey Functionality
      • Configure Post Call Survey

    Lab Practice

    • Review Discovery
    • Navigate CCE Discovery Architecture and Components
    • Import Bulk Data
    • Create a VXML Application Using Call Studio
    • Configure Precision Queues
    • Create a CCE Routing Script
    • Customize the Finesse Desktop
    • Test Your Call Flow
    • Configure Cisco Unified Communications Manager (CUCM) as Routing Client and Agent Transfers
    • Deploy Cisco Finesse Gadgets
    • Implement Mobile Agent
    • Deployment engineer
    • Sales engineer

    To fully benefit from this course, you should have the following knowledge:

    • Basic knowledge of networking (Windows Active Directory, SQL) and components (servers, routers, switch) is helpful but not required.
    • Working knowledge of Unified Communications Manager and voice gateways
    • Basic understanding of Cisco Unified Contact Center Enterprise architecture and operation

    Recommended Cisco offerings that may help you meet these prerequisites:

    • Administering Cisco Contact Center Enterprise (CCEA)
    • Understanding Cisco Contact Center Enterprise Foundations (CCEF)
    • Implementing and Operating Cisco Collaboration Core Technologies (CLCOR)
    • Understanding Cisco Collaboration Foundations (CLFNDU)
      Datum
    • ` 16 Nov - 18 Nov, 2026
    • ` 14 Dec - 16 Dec, 2026
    • ` 11 Jan - 13 Jan, 2027
    • ` 8 Feb - 10 Feb, 2027
    • ` 8 Mar - 10 Mar, 2027
    • ` 5 Apr - 7 Apr, 2027

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