20 excl. VAT
The Troubleshooting Cisco Contact Center Enterprise (CCET) v1.0 course is focused on Day 2 support of a Packaged Contact Center Enterprise (PCCE) deployment by Tier 3 support personnel. Cisco® PCCE provides an enterprise-class contact center in a prepackaged deployment model that offers simplified deployment, operation, and maintenance. You will learn to identify the processes and tools used to diagnose common deployment issues so that support personnel can select optimal methods to resolve those issues.
This class will help you:
After taking this course, you should be able to:
Lab Exercises
To fully benefit from this course, you should have the following knowledge:
Recommended Cisco offerings that may help you meet these prerequisites:
The Troubleshooting Cisco Contact Center Enterprise (CCET) v1.0 course is focused on Day 2 support of a Packaged Contact Center Enterprise (PCCE) deployment by Tier 3 support personnel. Cisco® PCCE provides an enterprise-class contact center in a prepackaged deployment model that offers simplified deployment, operation, and maintenance. You will learn to identify the processes and tools used to diagnose common deployment issues so that support personnel can select optimal methods to resolve those issues.
This class will help you:
After taking this course, you should be able to:
Lab Exercises
To fully benefit from this course, you should have the following knowledge:
Recommended Cisco offerings that may help you meet these prerequisites:
10 Jun - 11 Jun, 2024
8 Jul - 9 Jul, 2024
5 Aug - 6 Aug, 2024
2 Sep - 3 Sep, 2024
30 Sep - 1 Oct, 2024
20 May - 23 May, 2024
17 Jun - 20 Jun, 2024
15 Jul - 18 Jul, 2024
12 Aug - 15 Aug, 2024
9 Sep - 12 Sep, 2024
7 Oct - 10 Oct, 2024
10 Jun - 13 Jun, 2024
8 Jul - 11 Jul, 2024
5 Aug - 8 Aug, 2024
2 Sep - 5 Sep, 2024
30 Sep - 3 Oct, 2024
10 Jun - 13 Jun, 2024
8 Jul - 11 Jul, 2024
5 Aug - 8 Aug, 2024
2 Sep - 5 Sep, 2024
30 Sep - 3 Oct, 2024
10 Jun - 12 Jun, 2024
8 Jul - 10 Jul, 2024
5 Aug - 7 Aug, 2024
2 Sep - 4 Sep, 2024
30 Sep - 2 Oct, 2024
10 Jun - 11 Jun, 2024
8 Jul - 9 Jul, 2024
5 Aug - 6 Aug, 2024
2 Sep - 3 Sep, 2024
30 Sep - 1 Oct, 2024
20 May - 22 May, 2024
17 Jun - 19 Jun, 2024
15 Jul - 17 Jul, 2024
12 Aug - 14 Aug, 2024
9 Sep - 11 Sep, 2024
7 Oct - 9 Oct, 2024
20 May - 24 May, 2024
17 Jun - 21 Jun, 2024
15 Jul - 19 Jul, 2024
12 Aug - 16 Aug, 2024
9 Sep - 13 Sep, 2024
7 Oct - 11 Oct, 2024
20 May - 22 May, 2024
17 Jun - 19 Jun, 2024
15 Jul - 17 Jul, 2024
12 Aug - 14 Aug, 2024
9 Sep - 11 Sep, 2024
7 Oct - 9 Oct, 2024
20 May - 23 May, 2024
17 Jun - 20 Jun, 2024
15 Jul - 18 Jul, 2024
12 Aug - 15 Aug, 2024
9 Sep - 12 Sep, 2024
7 Oct - 10 Oct, 2024