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  • +49 6151 277 6496
  • VCUCDM8E - CUCDM 8.x Engineer Training 

    Duration
    5 Tage
    Delivery
    (Online Und Vor Ort)
    Price
    Preis auf Anfrage
    The CUCDM 8.x (VCUCDM8E) VOSS Engineer training course runs over 5 days and is delivered in partnership with Voss. The first 3 days of the course follow the VOSS Administer training syllabus. The final 2 days provide a much deeper dive into the network elements, additional system functions and back-end tools.  

    At the end of the Voss Engineer training, you will be able to:

    • Understand the system architecture
    • Understand the hierarchy levels within the solution
    • Navigate the menus and screens in the system
    • Manage system and provider settings and options
    • Configure and manage the various network elements in the system
    • Administer the solution
    • Manage system entities, resources, users and services
    • Use various system tools
    • Review and analyze transactions
    • Use CLI access for general platform management and data export

    Introduction

    • General overview
      • VOSS corporate and marketing position
      • The VOSS product
      • Insight into the VOSS customer base
      • Review of VOSS business benefits
    • Technical overview
    • GUI basics
      • Administration GUI structure
      • Navigation logic and rules including quick search
    • Transaction log
      • What is a transaction log, and how to view it

    Provider resource management

    • Resource management “ numbers
    • Resource management “ phones

    Customer management

    • Customer admin
    • Feature groups
      • What are feature groups and how to use them
    • Customer advanced management
      • Add / manage a customer, including advanced and preference settings and the functionality implications of the settings
    • Customer services (e.g. vm)
    • Add division / location
    • Location advanced management
      • Explain location management including location types (standard/linked locations)
      • Setting location preferences affecting functionality
      • Allocating resources to locations for use

    Location Administration

    • Number management “ management of internal and external numbers, E164 inventory, adding numbers to locations, extension range management and internal number association
    • Phone register “ location level phone inventory
    • Phone management “ Part 1
    • Phone management “ Part 2
    • Analog line management
    • User basics
      • Username considerations, adding end users, associating phones with users
    • User extension mobility
    • User services “ Part 1
    • User services “ Part 2
    • Groups
      • Management of number groups, hunt groups, pick up groups, and call park

    Self-service

    • Training on the self-service portal that allows end users to administer their user settings and features.
    • Covers phone functions, extension mobility, and associated phone management, SNR, voicemail, and directories

    General management tools

    • System tools “ admin
    • System tools “ connect location
    • Devolved admin and profiles
    • Branding and themes
    • Automated processes

    System and provider management

    • Overview of the VOSS system management and global settings
    • Overview of provider management

    Network elements

    • CUCM management “ static configuration steps and management once set up
    • Manage CUCM “ Part 1
    • Manage CUCM “ Part 2
    • EMCC “ cross cluster extension mobility set up steps including options for partial settings
    • SIP trunk management “ Setup and configuration of SIP trunks, Route Groups, Route Lists and Route Patterns
    • Manage “ Presence and steps for getting CUPS to work with the VOSS system
    • Manage VM/IVR server
    • LDAP Integration
      • System behavior and conditions when using LDAP Integrated CUCM and CUC
      • Management of authentication server, including required changes of system services to support user self-service authentication via LDAP
    • Contact center “ how to define a contact center in the VOSS system and the functionality supported once set up
    • Conference server “ Integration and use of conference (e.g.
    • WebEx) in the system
    • Other supported network elements

    System back end

    • Command line interface functionality review
    • Systems log review
    • Data exports

    Bulk loader

    • Bulk loader principles and overview; strengths and weaknesses; how to use; how to follow
    • The student is expected to have good IT skills, and basic IP knowledge.
    • The student should be a CCNP (Cisco Certified Network Professional).
    The CUCDM 8.x (VCUCDM8E) VOSS Engineer training course runs over 5 days and is delivered in partnership with Voss. The first 3 days of the course follow the VOSS Administer training syllabus. The final 2 days provide a much deeper dive into the network elements, additional system functions and back-end tools.  

    At the end of the Voss Engineer training, you will be able to:

    • Understand the system architecture
    • Understand the hierarchy levels within the solution
    • Navigate the menus and screens in the system
    • Manage system and provider settings and options
    • Configure and manage the various network elements in the system
    • Administer the solution
    • Manage system entities, resources, users and services
    • Use various system tools
    • Review and analyze transactions
    • Use CLI access for general platform management and data export

    Introduction

    • General overview
      • VOSS corporate and marketing position
      • The VOSS product
      • Insight into the VOSS customer base
      • Review of VOSS business benefits
    • Technical overview
    • GUI basics
      • Administration GUI structure
      • Navigation logic and rules including quick search
    • Transaction log
      • What is a transaction log, and how to view it

    Provider resource management

    • Resource management “ numbers
    • Resource management “ phones

    Customer management

    • Customer admin
    • Feature groups
      • What are feature groups and how to use them
    • Customer advanced management
      • Add / manage a customer, including advanced and preference settings and the functionality implications of the settings
    • Customer services (e.g. vm)
    • Add division / location
    • Location advanced management
      • Explain location management including location types (standard/linked locations)
      • Setting location preferences affecting functionality
      • Allocating resources to locations for use

    Location Administration

    • Number management “ management of internal and external numbers, E164 inventory, adding numbers to locations, extension range management and internal number association
    • Phone register “ location level phone inventory
    • Phone management “ Part 1
    • Phone management “ Part 2
    • Analog line management
    • User basics
      • Username considerations, adding end users, associating phones with users
    • User extension mobility
    • User services “ Part 1
    • User services “ Part 2
    • Groups
      • Management of number groups, hunt groups, pick up groups, and call park

    Self-service

    • Training on the self-service portal that allows end users to administer their user settings and features.
    • Covers phone functions, extension mobility, and associated phone management, SNR, voicemail, and directories

    General management tools

    • System tools “ admin
    • System tools “ connect location
    • Devolved admin and profiles
    • Branding and themes
    • Automated processes

    System and provider management

    • Overview of the VOSS system management and global settings
    • Overview of provider management

    Network elements

    • CUCM management “ static configuration steps and management once set up
    • Manage CUCM “ Part 1
    • Manage CUCM “ Part 2
    • EMCC “ cross cluster extension mobility set up steps including options for partial settings
    • SIP trunk management “ Setup and configuration of SIP trunks, Route Groups, Route Lists and Route Patterns
    • Manage “ Presence and steps for getting CUPS to work with the VOSS system
    • Manage VM/IVR server
    • LDAP Integration
      • System behavior and conditions when using LDAP Integrated CUCM and CUC
      • Management of authentication server, including required changes of system services to support user self-service authentication via LDAP
    • Contact center “ how to define a contact center in the VOSS system and the functionality supported once set up
    • Conference server “ Integration and use of conference (e.g.
    • WebEx) in the system
    • Other supported network elements

    System back end

    • Command line interface functionality review
    • Systems log review
    • Data exports

    Bulk loader

    • Bulk loader principles and overview; strengths and weaknesses; how to use; how to follow
    • The student is expected to have good IT skills, and basic IP knowledge.
    • The student should be a CCNP (Cisco Certified Network Professional).
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